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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,464 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,464 reviews

July 11, 2024

Everyone in the service department Is awesome at Colonial West from Edison, Jackie, and Pamela Thanks for taking care of my car and my worries. More

by Awson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen
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Jul 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for recognizing our exceptional service team members, Edison, Jackie, and Pamela! We're delighted to hear that they took great care of you and your car. We appreciate your kind words and look forward to welcoming you back in the future. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 10, 2024

Quick. Professional. Courteous !! Awesome Will be back for sure. They do it right Pamela and Jackie are a great team More

by xredson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Gorski
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Jul 11, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic 5-star review! We strive to provide a quick, professional, and courteous experience at Colonial West Chevrolet of Fitchburg. Pamela and Jackie are indeed a great team, and we are thrilled to hear that you had an awesome visit. We look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 09, 2024

This dealership was amazing. I got my new car on my birthday and they did an amazing job cleaning it. They also gave a chance to drive one of their camaros as a gift knowing that More

by Ryan Maguire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Ryan, for the fantastic review! We are thrilled that you had such a great experience with us at Colonial West Chevrolet of Fitchburg, and on your birthday too! It's wonderful to hear that you enjoyed your new car and the opportunity to drive one of our Camaros. Vinnie and Geno will be pleased to receive your special shoutout. We look forward to seeing you again and hope you share your experience with others. Drive safely and enjoy your new car! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 06, 2024

I can't say enough great things about this dealership! From our salesperson Vinny to the General Manager Carlos, things were done professionally and courteously. The sales manage Carlos went above and b More

by dcentury21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Denise, for the glowing review of Colonial West Chevrolet of Fitchburg! We are thrilled to hear about your positive experience with Vinny, Carlos, and our team. We take pride in providing professional and courteous service to all our customers. We appreciate your recommendation and look forward to assisting you in the future. Thank you for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 06, 2024

Had a wonderful experience, it is always a joy talking to Pamela. Would probably add at least 3 more stars if I could More

by ted from accounting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg! We are delighted to hear about your wonderful experience and your positive interaction with Pamela. We appreciate your kind words and look forward to assisting you again in the future. Feel free to share your experience with others! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 06, 2024

Customer service friendly and courteous. No pressure on unnecessary service. Enjoyed talking with Pam and made me leave with a smile. More

by Cdefillippo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg! We are thrilled to hear about your positive experience with our team, especially Pam. We pride ourselves on providing friendly and courteous customer service without unnecessary pressure. We appreciate your feedback and look forward to serving you again. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 04, 2024

My recent experience at Colonial West Chevrolet of Fitchburg, thanks to Vinnie and Carlos, was nothing short of exceptional. From the moment I walked in, they exuded professionalism and honesty, makin More

by molly.mckeown13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
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Jul 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful 5-star review of Colonial West Chevrolet of Fitchburg! We are delighted to hear about your exceptional experience with Vinnie and Carlos. It's fantastic to know that they provided you with honest, professional, and pressure-free service throughout your car-buying journey. We appreciate your recommendation and are thrilled that our team's dedication to customer satisfaction shone through. We look forward to welcoming you back and assisting you in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 02, 2024

Jackie checking me in. Pamela cashing me out.. Colonial west has a great service dept. More

by Malibuforlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for choosing Colonial West Chevrolet of Fitchburg for your service needs! We're thrilled to hear that Jackie and Pamela took great care of you during your visit. We look forward to serving you again in the future. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 29, 2024

Pamela easy to talk to offers candy when paying Jackie explains the work that I need. Schedule was easy More

by Beck248
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the 5-star review! I greatly appreciate your feedback regarding your experience with Pamela and Jackie at Colonial West Chevrolet of Fitchburg. I am glad to hear that Pamela made the process easy and enjoyable, offering candy, while Jackie provided helpful explanations about the work you needed. I look forward to assisting you again in the future, and please don't hesitate to contact me if you need anything. Thank you for choosing Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 29, 2024

Very friendly and professional staff. Very knowledgeable and helpful. Honest and try to guide you in the best direction. More

by BStyles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and taking the time to share your positive experience with us. I am delighted to hear that our friendly and knowledgeable team provided you with excellent service. I always strive to be honest and guide our customers in the best direction. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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