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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,667 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,667 reviews

December 23, 2025

Excellent! The purchase of a new Colorado went so well. Coby is a gentleman and a good guy! Thank you all! More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Tim! I'm thrilled to hear that your experience purchasing a new Colorado at Colonial West Chevrolet of Fitchburg was excellent. Coby is indeed a great asset to our team, and we’re glad he made your visit enjoyable. We appreciate your kind words and look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 19, 2025

The service department was very professional and pleasant to talk to. The work on the car was done in a timely manner. I would recommend them to my friends. More

by Jw63ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I'm glad to hear that you had a positive experience with our service department at Colonial West Chevrolet of Fitchburg. It's great to know that the work on your car was completed in a timely manner and that our team was professional and pleasant. We truly appreciate your recommendation to friends and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 19, 2025

The service was excellent from the phone call I placed to the return of letting me know what was wrong, what it would take to fix it and how quickly the work was done 😊 Excellent from start to finish A+ se More

by dodinowlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Dodi! I'm thrilled to hear that you had an excellent experience with us at Colonial West Chevrolet of Fitchburg from start to finish. Our team is dedicated to providing top-notch service, and it’s great to know that we met your expectations. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 17, 2025

Good communication, and quick to get my trucks done on time. Will be back again More

by Rock Landing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I appreciate your kind words about the communication and timely service at Colonial West Chevrolet of Fitchburg. I am glad to hear you were satisfied with your truck's service. We look forward to seeing you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 15, 2025

Great Job by everyone ! The women that helped me out in the waiting area were fantastic. More

by robkurz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Rob! I'm thrilled to hear that our team at Colonial West Chevrolet of Fitchburg provided you with fantastic service during your visit. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 13, 2025

Shelly was great scheduling my appointment. All service was performed on time at a reasonable price. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Shelly was able to assist you with scheduling your appointment and that your service was performed on time and at a reasonable price. We appreciate your kind words and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 12, 2025

John and Shelby made the process of buying my car simple quick and easy. I was very busy and expressed that in the beginning of the sales process. They listened to my concerns and made the process of buying More

by Craig
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to write such a great review, Craig! I'm so glad to hear that John and Shelby made your car-buying experience simple, quick, and easy at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and I truly appreciate you taking the time to share your experience. Our team looks forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 12, 2025

The service here is always top notch! The staff is knowledgeable and courteous and they treat you very nicely. More

by Juanisidromendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review, Juan! I appreciate your kind words about the top-notch service and knowledgeable staff at Colonial West Chevrolet of Fitchburg. We strive to treat all our customers with courtesy and respect. We look forward to seeing you again soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 12, 2025

I had the wonderful pleasure of speaking with Shelley. She is an asset to your dealership. Very curtesy friendly and professional all in one. Great service team More

by Bri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thanks so much for your thoughtful words, Bri! I'm very happy to hear about your positive experience with Shelley and our service team at Colonial West Chevrolet of Fitchburg. I really appreciate your feedback, and we look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 08, 2025

This was our first time using your service department. Everyone we spoke with was very friendly and helpful. The work was complete and the communication before during and after was great. This was my son’ More

by jaymig61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Jay! I'm thrilled to hear that you had a positive experience with our service department at Colonial West Chevrolet of Fitchburg. It's great to know that our team was friendly and communicated effectively throughout the process for the 2016 Chevrolet Trax. I appreciate your feedback, and we look forward to assisting you and your family again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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