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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,503 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,503 reviews
December 10, 2022
Went to buy a new car and everyone involved was extremely helpful and pleasant to deal with. They made the whole process very easy, highly recommend this dealership. helpful and pleasant to deal with. They made the whole process very easy, highly recommend this dealership. More
by will123186
December 10, 2022
Sean was fantastic! Very personable and patient. Had all of the answers to every question asked. Knew a lot about the car I was buying and walked me through step by step Very personable and patient. Had all of the answers to every question asked. Knew a lot about the car I was buying and walked me through step by step setting everything up. 10/10 would recommend!!! More
by Kelsey Pelkey
Employees Worked With
December 08, 2022
A great place for sales and service. Easy to book and the waiting room is comfortable. Free coffee is a bonus! Easy to book and the waiting room is comfortable. Free coffee is a bonus! More
by maryt
Employees Worked With
Other Employees :
Shelley Dupre
December 07, 2022
Went to Colonial for an oil change for my vehicle today. ..They are all friendly and personal people...It's a extremely comfortable atmosphire .. They are very pleasant employees there.. ..They are all friendly and personal people...It's a extremely comfortable atmosphire .. They are very pleasant employees there.. More
by gfabrizio3
Employees Worked With
Other Employees :
Alex Breault, Shelley Dupre
December 03, 2022
Vargas have I very good customer service? Thorough, respectful Good sense of humor If I have to come back a will be Vargas to be the one Thorough, respectful Good sense of humor If I have to come back a will be Vargas to be the one More
by Luis Bonilla
Employees Worked With
December 02, 2022
Colonial West offered great service, was friendly and responsive. Excellent experience and would recommend this dealership to anyone. responsive. Excellent experience and would recommend this dealership to anyone. More
by ddelleo
December 01, 2022
Overall it was Good. .Ivan was incredible. Knew the car well an was very Professional an Polite.. Top of the line sales Men..Thanks Ivan. But the Finance Manager is Terrib .Ivan was incredible. Knew the car well an was very Professional an Polite.. Top of the line sales Men..Thanks Ivan. But the Finance Manager is Terrible. No transparency AT ALL. I Told Carlos I did not want Exdended Warranty. When I went to get the Car. He added it.. when I told him I didn't want it..He raised the Interest..I would have never bought the car if I could have found one like it anywhere else.. but it had what I wanted Ivan was Great but CARLOS SUCKS!!! More
by vicvicwoods21
Employees Worked With
Other Employees :
Carlos is terrible I don,t trust him AT ALL
December 01, 2022
Very happy with first experience with service department. Amazing communication and problem solved! I will definitely use services again! Thanks! Amazing communication and problem solved! I will definitely use services again! Thanks! More
by Jen
Employees Worked With
November 30, 2022
The dealership was very easy to work with and Coby had notified me as soon as the the truck I wanted came in right away. Couldn’t ask for a better experience all around.will definitely recommend to other notified me as soon as the the truck I wanted came in right away. Couldn’t ask for a better experience all around.will definitely recommend to other people looking to buy a car. More
by Je 61
November 29, 2022
Coby Smart was very helpful and knowledgeable. Really impressed with his operational knowledge of all the vehicles on site! Good people, fair deal, great inventory! Go see Coby for a great expe Really impressed with his operational knowledge of all the vehicles on site! Good people, fair deal, great inventory! Go see Coby for a great experience buying your next vehicle in Central Massachusetts! More
by henrydun
Employees Worked With
