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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,464 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,464 reviews

February 19, 2025

Pamela the receptionist was polite. She was able to get me an appt. at my convenance~Chris got the job done in a reasonable time More

by shelly225us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re thrilled to hear that Pamela provided polite assistance and that Chris efficiently took care of your needs at Colonial West Chevrolet of Fitchburg. Your feedback means a lot to us, and we look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 19, 2025

We were very happy with the prompt service we received my daughter is a first responder and cannot be without the truck. More

by Wendy Provencial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback, Wendy! We’re thrilled to hear that you were happy with the prompt service at Colonial West Chevrolet of Fitchburg. It's our priority to ensure that our customers, especially those like your daughter who serve as first responders, have reliable vehicles to rely on. We appreciate your support and hope to assist you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 18, 2025

Call to make appointment got one Saturday Pamela was nice to talk to colonial west see you on Saturday More

by turbo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're glad to hear that Pamela was helpful during your appointment scheduling. We look forward to seeing you at Colonial West Chevrolet of Fitchburg on Saturday. If you have any questions in the meantime, feel free to reach out! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 18, 2025

Everyone is so helpful and polite and they want to make sure that you were completely satisfied thanks so much for making it a pleasure to do business keep up the AWESOME!!!!! More

by lunnconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We are thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg helpful and polite. It's our priority to ensure complete satisfaction for our customers. Your kind words motivate us to keep up the great work! We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 17, 2025

I recently had the pleasure of working with Maynor as my salesman, and I cannot express enough how impressed I was with his professionalism and efficiency. Within just a few minutes, he found me the perfect More

by mk20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Maynor at Colonial West Chevrolet of Fitchburg. It's great to know that he was able to help you find the perfect truck quickly and made the process enjoyable. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 16, 2025

Pamela helped me so much to make my appointment and i loved coming here. It was great. More

by Greta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Greta, for sharing your experience! We're thrilled to hear that you had such a great visit and that Pamela was able to assist you with your appointment. We appreciate your kind words and look forward to welcoming you back to Colonial West Chevrolet of Fitchburg soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 15, 2025

Bought my truck here new, have had it serviced here from day one. Always good service, they let me know what services need to be done when. They don’t try to sell what’s not needed. Pam Bussiere is great More

by cburgholzer67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with your truck at Colonial West Chevrolet of Fitchburg. It’s great to know that Pam has provided you with friendly and attentive service. We appreciate your trust in us for all your service needs and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 15, 2025

Kind, patient, and understanding. They are the dealership that I trust with my little car to keep it running! More

by curvfem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We appreciate your trust in Colonial West Chevrolet of Fitchburg to take care of your little car. Our team is dedicated to providing kind, patient, and understanding service, and we're glad to hear that you've experienced just that. We look forward to seeing you again for your future vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 14, 2025

came in today, made appointment with young lady Pam got one time and day i needed that quick nice talking with her will see you soon More

by poulined41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're glad to hear that you had a great experience with Pam at Colonial West Chevrolet of Fitchburg. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 14, 2025

Undeniably great dealership, always on point with time and quality . Hands down 10 mush. Great people great service great vehicles. More

by Wanzy38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your fantastic review! We truly appreciate your kind words about the team and the service at Colonial West Chevrolet of Fitchburg. It's wonderful to hear that you had such a positive experience with us. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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