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Criswell Chevrolet

Gaithersburg, MD

4.8
2,221 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,221 reviews

December 29, 2018

Very happy with my purchase! I bought a chevy Malibu from Mr. Bozga and I had such a pleasure working with him. My whole experience went smoothly starting with my initial phone ca More

by Ariel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Bozga
Jan 03, 2019 -

Criswell Chevrolet responded

We're so excited to hear that you are happy with your new car and the experience you had with Chip .Thank you so much for taking the time to reach out with this review!

December 28, 2018

Bad experience after the sale. I had a great buying experience at this dealership and that's where it ended. NO service after the sale. I am an out of state buyer and I asked to reg More

by Jersey Mike P.
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Mike Boyce, Lisa Geyer
December 28, 2018

Excellent experience Drove over two hours to see vehicles on site. Had a wonderful experience dealing with Chip and Criswell! Brought vehicle home the same day which we we More

by Donna in Pennsylvania
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Bozga
Jan 03, 2019 -

Criswell Chevrolet responded

Congratulations on your new car Donna! We're so happy to hear that Chip and the rest of our team could make it worth your drive.

December 28, 2018

Pleasant, prompt and up-front. Takes pride in what he does! I had the fortunate experience of dealing with Mr. Bozga during my recent visit. Upon funding a beautiful Mercedes on their lot, I was quickly greeted More

by Audisport44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Bozga
Jan 03, 2019 -

Criswell Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal and we are pleased that your visit reflected this. We're always here with the same great service whenever you need service or when you are ready for another vehicle!

December 26, 2018

Efficient and straightforward I just purchased a new Malibu and this dealership was the most responsive and straightforward. I reached out to approximately eight dealerships. My More

by Careful Shopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Hicks
Dec 28, 2018 -

Criswell Chevrolet responded

Thank you so much for your continued relationship with Criswell! It's wonderful to hear that our entire team consistently provides you with top notch service for all of your automotive needs!

December 24, 2018

Unresponsive customer service My paperwork sat for weeks and forgotten. When inquired after seven weeks accurate information wad not entered and missing due to negligence of Thong More

by Roya T.
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kevin Szot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cohen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thong Nguyen
Dec 27, 2018 -

Criswell Chevrolet responded

Roya, we sincerely apologize that your experience was anything less than exemplary. We understand that the underlying issue has been resolved but we are disappointed to hear of your frustration with the process. Your feedback will be used to evaluate and improve our processes where necessary.

December 24, 2018

Very Happy- Great service, no nonsense Troy did a great job setting me up with a brand new Chevy Volt. The process was simple- he gave me a clear quote before I arrived- we settled on a pri More

by jayrowsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Witte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Krantz, Troy Yates
Dec 28, 2018 -

Criswell Chevrolet responded

Congratulations on your new car! We're so pleased that you took the time to let us know that our team helped you to find your Volt in an efficient and pleasant purchasing process!

December 23, 2018

Great experience Just purchase a new Chevy 2500, CJ the sales consultant we connect to. Came down all the way from New Jersey. Transaction was top notch, such an easy More

by Trailers212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
C.J. Uzzo
Dec 24, 2018 -

Criswell Chevrolet responded

Thank you so much for these kind words, we'll be sure to pass them along to CJ! Enjoy your new truck and don't hesitate to reach out to any of our team members if you have any further questions. We're always happy to help!

December 23, 2018

One smooth transaction This is the first time we have bought a new car out of state. We contacted Mike Furman at Criswell ref. a new Corvette, and it turned into one of the More

by Wanted33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Furman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Krantz
Dec 24, 2018 -

Criswell Chevrolet responded

Thank you! Congratulations on your new Corvette! We're so pleased that our team helped you to have such an outstanding purchasing experience!

December 21, 2018

Very efficient and excellent service Chip made my experience here enjoyable. I recommend him to all of my friends and family. The purchase of my Fiat Abarth went smoothly from start to f More

by Jasmine
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chip Bozga
Dec 23, 2018 -

Criswell Chevrolet responded

Wonderful! Congratulations on your new car. We're thrilled to hear that Chip helped to make the whole experience friendly, efficient, and headache free!

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