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Criswell Chevrolet
Gaithersburg, MD
2,224 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,224 reviews
October 27, 2018
Buyer Beware at Criswell Chevrolet Dealership reduced value of trade-in by $2,900 on the DAY OF THE SALE! Salesperson claimed he was unaware trade in was a double cab and not a crew ca Dealership reduced value of trade-in by $2,900 on the DAY OF THE SALE! Salesperson claimed he was unaware trade in was a double cab and not a crew cab...also the day of the scheduled sale. Later he admitted that there was another buyer in MI for this truck...the Truth was finally revealed! I call this practice by Criswell Chevrolet deceptive and unethical. Buyer Beware at Criswell Chevrolet. More
by Diesel
Employees Worked With
October 26, 2018
Great service department I have been servicing my car at this dealer for a few years and happy to recommend them to everyone I know. Very well mannered and professional servi I have been servicing my car at this dealer for a few years and happy to recommend them to everyone I know. Very well mannered and professional service staff. More
by numberonetoyota
Employees Worked With
Mike Smith
October 24, 2018
Great car buying experience Russell was fantastic! He was honest, helpful, and very easy to work with. Really excellent customer service all around. It was a very easy and ple Russell was fantastic! He was honest, helpful, and very easy to work with. Really excellent customer service all around. It was a very easy and pleasant car buying experience. I highly recommend him and the Criswell dealership and would buy from him again. More
by bethsanz
Employees Worked With
October 21, 2018
Great customer service Mr Anthony help in finding the vehicle I wanted and he was very professional in his job. And I would recommend him to any one who is looking to buy a Mr Anthony help in finding the vehicle I wanted and he was very professional in his job. And I would recommend him to any one who is looking to buy a new or use car and in the future I am willing to go back and buy a second car. More
by Highlander16
Employees Worked With
October 17, 2018
Great Experience This is the second vehicle I have purchased from Russell. He gives the best customer service and is honest. I will only buy from him. This is the second vehicle I have purchased from Russell. He gives the best customer service and is honest. I will only buy from him. More
by Buyscarskelly
Employees Worked With
October 06, 2018
Search of a used VW Our son started the process by contacting Mario about a used VW. He met with him the next day to check out the car. He told us that the car looked g Our son started the process by contacting Mario about a used VW. He met with him the next day to check out the car. He told us that the car looked good, but he was really impressed with the salesman, Mario. He thought he was a genuine, good guy. We made the 1.5 hour drive out there, and Mario agreed to stay to meet us even though he was getting off sooner. Mario was very pleasant, and we saw why our son spoke highly of him. Mario was very helpful and not pushy. He has a genuine personality and is a true professional. I would highly recommend him as a salesman to my friends. Thank you for your assistance Mario. More
by Gina
October 02, 2018
Great Dealership Communicated with Mario through email prior to arriving at the dealer. He was extremely responsive and answered all the questions I had prior to seei Communicated with Mario through email prior to arriving at the dealer. He was extremely responsive and answered all the questions I had prior to seeing the vehicle. The car was presented to me in a timely manor. Fair price was given on my trade and I was able to take the car home same day. Thanks! More
by Andrew Barrie
Employees Worked With
October 02, 2018
Great sales rep in used car department In shopping for a vehicle for Mom, we found a very clean and fairly priced Explorer Sport at Criswell used cars. Our sales rep, Kerry, was very helpfu In shopping for a vehicle for Mom, we found a very clean and fairly priced Explorer Sport at Criswell used cars. Our sales rep, Kerry, was very helpful, upfront with information about the available vehicle, and a pleasure to work with. He took the time to understand what we are looking for and why, then was able to provide helpful information and suggestions. I look forward to working with him again in the future and I would recommend him to others. More
by Armen
Employees Worked With
September 27, 2018
Brian is the man! We've been buying our cars from Criswell for over 10 years, but today was certainly the best experience we've had yet. We chatted with Brian a little We've been buying our cars from Criswell for over 10 years, but today was certainly the best experience we've had yet. We chatted with Brian a little before coming in, but once we came in, we got right to business. Sure, he was selling us a car, but we didn't feel like we was being sold. He is relate-able, patient, nice and most of all not an over talker. He helped us get exactly what we wanted in record time. We will definitely come see him when we are ready for our next car and certainly recommend him to anyone who is ready to make a car purchase! More
by teamu
Employees Worked With
Brian Washington
September 27, 2018
not that great I received poor customer service, first they never checked to verify insurance and when I asked about it , they side its my responsibility. The put ta I received poor customer service, first they never checked to verify insurance and when I asked about it , they side its my responsibility. The put tags on my car anyway.. I drove 2 month with no insurance. More
by Junnie
Employees Worked With
