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Criswell Chevrolet

Gaithersburg, MD

4.8
2,224 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction. To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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503 Quince Orchard Road

Gaithersburg, MD

20878

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Showing 2,224 reviews

December 30, 2017

Like buying a vehicle from your best friend. We’ve been to Criswell twice now to purchase a new vehicle from Mike. Everything has been spot on! Even though Criswell is 580 Miles from our home it More

by Tjwilker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Furman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Krantz
Jan 02, 2018 -

Criswell Chevrolet responded

We're ecstatic to hear that Mike and the rest of our team can make it worth your while to travel out of your way to purchase with Criswell! Thank you for taking the time to provide us with this feedback, we love hearing from our customers. We look forward to working with you again the next time you are in the market for a new vehicle.

December 30, 2017

Outstanding service Anthony is professional, courteous and made every aspect of buying my car a pleasant experience. Anthony provided knowledgeable information on the Che More

by brttbwmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2018 -

Criswell Chevrolet responded

Thank you so much for taking the time to share your story with us! We're so pleased to hear that Anthony made this such an easy and outstanding purchase experience for you. We appreciate your business, your eloquent praise of Anthony, and your willingness to recommend Criswell to your friends and family. Please don't hesitate to reach out to us if you have any other questions.

December 28, 2017

Phone call lasted less than 30 seconds. I just called a few minutes ago to inquire about what it would approximately cost to repair some traction noise that I keep hearing from my Chevy Taho More

by Amani@1019
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dustin Craver
Jan 02, 2018 -

Criswell Chevrolet responded

We apologize that your recent interaction with our service team did not meet your expectations. We appreciate that you took the time to offer this feedback and we will incorporate your comments in our continuous evaluation of our processes in order to provide the highest quality of service to all of our customers.

December 25, 2017

Thanks Foster Foster has done a great job helping me purchase several vehicles. I have bought a Jeep Wrangler and a Ram van. He really knows his stuff and helps t More

by InvisibleFenceMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Foster Gambrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2018 -

Criswell Chevrolet responded

Foster is very knowledgable about all of our products and we're very pleased to hear that he has been able to put this knowledge to work for you on several occasions! We appreciate your continued relationship with Criswell and look forward to working with you again in the future.

December 21, 2017

Transparent, Efficient and Customer-Friendly Unlike the other six dealerships in the area, Abe was the most responsive salesman and also the most transparent. In the year 2017, it seems odd to re More

by HappyTraverseCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe El-Ghoul
Dec 21, 2017 -

Criswell Chevrolet responded

Thank you for taking the time to offer this feedback. We're very pleased to hear that Abe was able to offer you a seamless, no-pressure, up-front purchasing experience. We hope that you are enjoying the new vehicle. Please do not hesitate to reach out to any of our team members if you have any further questions.

December 20, 2017

Peter Eaton makes buying a car easy. Peter Eaton (dealer) and finance guy Rob Flowers were absolutely wonderful to work with. They were not only polite but also knowledgeable and trustwor More

by MinCatinaAllen
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Eaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Flowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2017 -

Criswell Chevrolet responded

Thank you for taking the time to share this survey with us. We certainly do realize how valuable good employees are and we'll be sure to pass along your appreciation to Peter and Rob. We're so happy to hear that they were able to help you and your daughter through the whole purchasing process so that you were able to drive away with your new car.

December 19, 2017

Malibu Purchase We went there a week prior with exactly what we wanted in mind. Instead of them haggling us into a car they had on the lot they saw they had what we w More

by whbr123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Krantz
Dec 19, 2017 -

Criswell Chevrolet responded

We're ecstatic to hear that Anthony and the rest of our team were able to get you in exactly the car that you wanted! Our entire sales and service team values your continued relationship with Criswell Chevrolet and look forward to seeing you again the next time you visit.

December 16, 2017

Amazing customer service and professionalism. I cannot recommend Chriswell Chevrolet enough! I sent the dealership an inquiry and I’m glad I did! My initial inquiry was answered by Mr. Anthony Vat More

by Mike22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Krantz
Dec 18, 2017 -

Criswell Chevrolet responded

Thank you for taking the time to share your story with us. We're so pleased that every member of our team that you encountered was accommodating and made you feel welcome. Our motto is "We're driven by you!" and each of our team members works hard to do the big, and the little, things to make sure every customer can believe in that motto. We're very happy to hear that your experience reflected this commitment by our team.

December 13, 2017

Minor Body work I went in for the body shop. Got the estimate and even though it was higher than the Other body shop I used in the past, I thought who better fix a C More

by Raoul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Prieto
December 12, 2017

Amazing! Troy was incredibly helpful. This was the first vehicle I have bought by myself and he made the whole experience easy and quick. He answered all my mi More

by Blahbug4
Recommend Dealer
Yes
Employees Worked With
Troy Yates
Dec 13, 2017 -

Criswell Chevrolet responded

Congratulations on your new car! Thank you for taking the time to provide us with this feedback. We're very pleased to hear that Troy was able to answer all of your questions and help you to find just the right vehicle. Please don't hesitate to reach out to any of our team member if you have any further questions.

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