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Criswell Chevrolet
Gaithersburg, MD
2,226 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,226 reviews
October 29, 2017
Russ and Scott Had a great experience with Russ Carter and Scott LeStrange at Criswell. Super friendly, knowledgeable and honest. First time buying a Chevy (Bolt) Had a great experience with Russ Carter and Scott LeStrange at Criswell. Super friendly, knowledgeable and honest. First time buying a Chevy (Bolt) and can't say enough about how easy and painless the whole process was. Highly recommend going with these guys for a car. More
by sgonzal318
October 28, 2017
Went in for general question and seek pricing. I Took my car in for a check up and I had general questions. JJ was amazing, and he was very knowledgeable. He was able to answered all my questions! I Took my car in for a check up and I had general questions. JJ was amazing, and he was very knowledgeable. He was able to answered all my questions! He was able to top off my tire pressure and gave the best advised about services I needed. I will defenatly return. I recommend 100% !!! More
by Nataly Mariona
Employees Worked With
JJ Parada
October 23, 2017
Bad Service Took my Jeep in there the first time because my mechanic noticed my rear axle leaking. I took my jeep in to have the axle looked at since it was stil Took my Jeep in there the first time because my mechanic noticed my rear axle leaking. I took my jeep in to have the axle looked at since it was still under warranty. When I came back the next day to pick it up they told me they fixed it plus found another defective part. When I went to pull out the oil light came on. I immediately turned around to tell them they forgot to put oil in my car. They assumed I meant the change oil sensor not the oil level. By the time they realized it they made it seem like it wasn't a big deal my engine could of locked up. The owner or GM called me back days later after I filled out the survey telling me it was one of their most experienced Mechanics and apologized. He said I could get a free oil change. I was not coming back to have an oil change done by people whos most experienced mechanic doesn't put oil in a truck. The next oil change I got my mechanic said they never fixed my axle. So I call them to tell them I needed this resolved immediately and while I had it in I needed a safety recall done. They confirmed they had the recall part in so I could drop it. I dropped it off only to get a call hours later saying they didn't have the safety part. The voicemail said it would come in the morning and be put on. It said only to call back if I had questions. I go to pick it up the next day at noon only to be told yeah the recall part is in but your axle wont be fixed until tomorrow night. When I told them I was taking my car because I had to be at work they had already had my car for a day and a half. They laughed it off then told me they could get me a rental car with no apology of why they didnt call me back to say it wasnt going to be finished. I go to pick my car up two days later and return the rental car just for the girl at the front desk to tell me I owe $1200. I told her it was all warranty work and I show her that I just had a free rental car. I said why would they of given me a free rental car if it was not covered. She makes me sit there for 10 minutes then leaves. She comes back says I need to wait for someone to come confirm it. I wait 5 more minutes and as she sees me getting upset she says well you can go talk to the person you have been dealing with. So I take it upon myself to walk out to talk to the guy I had been dealing with. He says it was a clerical mistake and starts laughing it off asking how mad I must of been when I thought I was going to be charged. Then he cannot figure out how to change it to warranty to zero out the bill. He tells me he had to rig it to show 0.00 and that his warranty clerk would be mad at him. I take it back to the girl and she tries to tell me it wasn't right in the system. I said it is not my problem and that if she didn't believe it was warranty she could ask him as if I should be to blame that the employee cannot figure out how to bill it to warranty. I am a patient person but every part of the process both times I have taken my vehicle here I have had issues. More
by Charles Ronald Spoonire
Employees Worked With
Grant Barmby
October 22, 2017
Fastest & Easiest Car Purchase I've Ever Made!!! Russell exceeded my expectations!!! When I contacted him about test driving and possibly purchasing an SS, he promised the process would be quick and Russell exceeded my expectations!!! When I contacted him about test driving and possibly purchasing an SS, he promised the process would be quick and easy. I didn't even have a chance to sit when I got to Criswell; a quick copy of my driver's license and out for a test drive. By the time I got back, Russell had crunched the numbers, and I was able to walk out the door with an offer in hand — about 30 minutes after I FIRST arrived. I returned the next morning to pick up my new car and couldn’t be any happier! Russell, along with Abe and Greg, made this the most pain-frees auto purchase EVER! The SS is AMAZING, btw! More
by Katherine F.
October 21, 2017
2017 C7 Z06 Ordered my 2017 C7 Z06 Black/Black/3LZ/M7/Chrome from Mike on 1/10/17, it was built on 2/14/17, museum delivery on 2/27/17. Absolutely an excellent e Ordered my 2017 C7 Z06 Black/Black/3LZ/M7/Chrome from Mike on 1/10/17, it was built on 2/14/17, museum delivery on 2/27/17. Absolutely an excellent experience all the way through. I can not recommend Mike highly enough, a true professional. More
by brian
Employees Worked With
October 18, 2017
AS far as truck buying goes an overall good experience Gill was outstanding, understood the questions and gave educated answers. He made the difference and the trip to the dealership worth the the time and Gill was outstanding, understood the questions and gave educated answers. He made the difference and the trip to the dealership worth the the time and effort. More
by RRE
Employees Worked With
October 09, 2017
Competent, Courteous Service From easy online scheduling, to prompt service with an accurate estimate of the time required, to the courteous staff, the Criswell team was first rat From easy online scheduling, to prompt service with an accurate estimate of the time required, to the courteous staff, the Criswell team was first rate. More
by Neil B
Employees Worked With
October 05, 2017
S-F-P Smooth, Friendly, and professional! Chip and Rob were awesome. I drove from DC over lunch and was back at my desk by 2:30pm a New (to me) Tahoe o Smooth, Friendly, and professional! Chip and Rob were awesome. I drove from DC over lunch and was back at my desk by 2:30pm a New (to me) Tahoe owner. The crew wanted mt happy and that is just what I am about the experience. Everyone should be so lucky to buy from the Criswell team. More
by MattM.
October 04, 2017
Dina Bartolomeo - Service Manager Dina Bartolomeo handled all of my needs and coordinated activities between several different units to ensure I got in and out quickly while ensuring p Dina Bartolomeo handled all of my needs and coordinated activities between several different units to ensure I got in and out quickly while ensuring perfect workmanship. Jim Flynn More
by JamesFlynn258
Employees Worked With
October 02, 2017
Great experience with Used Car sales Worked with a guy named Chip. The process was extremely fast. Customer service was excellent...no high pressure sales tactics. I would definitely reco Worked with a guy named Chip. The process was extremely fast. Customer service was excellent...no high pressure sales tactics. I would definitely recommend considering these guys if you are interested in a used car. More
by Dc123
Employees Worked With
Samuel Hicks, Chip Bozga
