Criswell Chevrolet

My buying experience was amazing! Gene was incredibly quick and responsive and this was the first time I purchased a car mostly remotely and was in and out physically in less than an Gene was incredibly quick and responsive and this was the first time I purchased a car mostly remotely and was in and out physically in less than an hour. More

I couldn't be more pleased with the car buying experience provided by Anthony and Criswell Chevrolet. Absolutely no sales pressure was applied. Anthony was very knowledgable, cheerful, and pleased to help. provided by Anthony and Criswell Chevrolet. Absolutely no sales pressure was applied. Anthony was very knowledgable, cheerful, and pleased to help. I even called and changed options at the last minute. Twice. Anthony understood and was very helpful. The delivery was easy and stress free. Anthony provided a most-helpful introduction to the cars features. I would have purchased more cars in my life if the car buying experience was always like this! More

I will start off by saying there are few things I enjoy less in life than purchasing a car. I'm actually fairly happy that most cars are now sold at MSRP, because the whole concept of either the dealer win less in life than purchasing a car. I'm actually fairly happy that most cars are now sold at MSRP, because the whole concept of either the dealer wins or the customer wins based on how much the final price cost is asinine. When I first started the process, and filled out the form saying I was "interested", I loathed what I knew was going to happen, the 200 different emails and phone calls from every dealer in the area. I went with Russell because I could tell he was the only one that actually read my email - he is the only one that answered the questions I had without worrying only about getting me in for a test drive. His communication is the best I have ever experienced. He is honest about what he knows and doesn't know, and what he doesn't know he helps track down the answer. Criswell makes their money based on volume - a fair profit on a LOT of sales, as opposed to what some dealers do squeezing every penny out of fewer sales. But what makes (presumably Criswell but definitely) Russell different is that what the volume is high, the personalized customer service is there. I felt valued as a customer. Because of the demand, cars go from MSRP. Which means, as a customer, I can go to any dealer I want because the price is now going to be the same (or at least should be). I would wholeheartedly recommend Russell is your first contact, and don't fill out that generic form to Chevrolet that puts you on the mailing list as if you were just a number. To Russell, you're a person, not a number. More

Started buying cars from Russell back in 2014 and I’ll never buy them from anyone else again. He’s such a great, knowledgeable, honest and easygoing salesman. He’s also very responsive to your needs. T never buy them from anyone else again. He’s such a great, knowledgeable, honest and easygoing salesman. He’s also very responsive to your needs. Thank you Russell!!! You make buying cars such an easy and pleasant experience. More

Russell Carter did an outstanding job of supporting us during our vehicle search, providing quick, detailed, and honest guidance on different options. He provided quotes very quickly and got us lined up w during our vehicle search, providing quick, detailed, and honest guidance on different options. He provided quotes very quickly and got us lined up with a new car extremely efficiently. He kept us informed during the wait time and handled the actual sale with the highest professionalism and efficiency. This was our second time purchasing a vehicle with Russell's help - he sets the gold standard for customer service and support! Our thanks also to Morris Williams for very efficiently and expertly handling the administrative/purchasing end of the deal. Criswell is doing a great job all round (also on service). Thank you! More

Hands down one of the best dealership experiences I have ever experienced. Their customer service and laid back approach to selling you a car is what we need in every dealership. Christopher Morgan understo ever experienced. Their customer service and laid back approach to selling you a car is what we need in every dealership. Christopher Morgan understood and respected our price point for our budget. He went out of his way to find us a car in that budget within the next day and contacted us. We were shocked how personal he took it to find us our perfect car. He went above and beyond to satisfy our needs while ensuring that we weren’t selling ourselves short. If you are considering buying a car reach out to Chris, he not only has a passion for the business but the people/customer as well. More

I know I’m the anomaly. It was an uneasy experience with Mike. I went with him because of the rave reviews. I felt that I was just another number on his list and nothing mo It was an uneasy experience with Mike. I went with him because of the rave reviews. I felt that I was just another number on his list and nothing more. Multiple things went wrong. It was a horrible experience that tainted my purchase. Mike would be the last person I would contact in a future purchase. More

Anthony Vattuone did an excellent job getting my 2023 Corvette Convertible. I strongly recommend Criswell Chevrolet Corvette Convertible. I strongly recommend Criswell Chevrolet More

If you're in the market to buy a vehicle from Criswell Chevrolet in Gaithersburg, MD, you absolutely need to work with salesman Mario Adams. Mario immediately greeted my family with a smile and a warm wel Chevrolet in Gaithersburg, MD, you absolutely need to work with salesman Mario Adams. Mario immediately greeted my family with a smile and a warm welcome. He was very polite, courteous, genuine, and knowledgeable of the vehicles and the car buying process. I cannot say enough good things about him. It wasn't just about buying a car. We shared everyday life stories. The ease of talking to him and being able to relate to life experiences sets Mario apart from other salespersons that I have worked with in the past. I had no intentions of buying a car the same day because my husband and my elderly mom was with me, and I didn't want my mom to have to wait too long. However, Mario stayed on top of things from start to finish...always keeping me well informed of what was going on and making sure my family and I were okay. We were done in record time. There was no long wait that I have experienced in the past. I have purchased several cars over the years, and this is by far my most pleasant experience. Thank you, Mario. You rock! More

This was a great purchase experience with Anthony. He was very responsive & answered all my questions confidently! The process was efficient & completed within the time agreed. This is my 4th EV purch He was very responsive & answered all my questions confidently! The process was efficient & completed within the time agreed. This is my 4th EV purchase from Criswell who I believe have the best EV technicians led by Ken Aaby in the US. Many thanks to Anthony & all at Criswell! John W More