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Criswell Chevrolet
Gaithersburg, MD
2,059 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,059 reviews
February 12, 2021
This is our second vehicle from Criswell and our second purchase thru Chip..........just a nice guy,really goes way beyond what he needs to,on both occasions he easily closed the deal. I travelled a long purchase thru Chip..........just a nice guy,really goes way beyond what he needs to,on both occasions he easily closed the deal. I travelled a long way to buy.........I live near 14 dealerships,but CUSTOMER SERVICE is HUGE to me...........great car,but unhelpful staff,I won’t buy,BUT,if you want and expect great customer service,very fair current market prices,the this DealerShip is THE car buying destination. I confuse many sales people as I select my vehicle,then talk numbers...........if the numbers are fair,THEN I will test drive.Chip took it all in his stride.Also,he IS a car guy,which I like because he KNOWS his products.Finanace Manager was cool as well ,no forced up selling of add ons.They were offered,but declined and he was understanding of that.Everyone there is friendly,no one looks down their nose at you,FULL disclosure and paperwork to back up any reconditioning the vehicle had prior to sale. This IS a one stop shop and the Dealers near me should pay them to learn customer service. When I bought the second vehicle,it had one key and fob,Chip made sure I had the second of each and will get the fob programmed when I go in for an oil change.How good is that? More
by CT
Employees Worked With
Chip Bozga
Helpful February 10, 2021
Kathryn was extremely responsive and did exactly what she said she would do. I would do business with her again and also recommend her to others. said she would do. I would do business with her again and also recommend her to others. More
by BAB
Employees Worked With
Don Boone, Mark Valcich, Kathryn Bitter
February 08, 2021
We had a great experience. Kathryn was attentive and easy to work with. Morris Williams was patient while explaining our paperwork. Again, a great experience. to work with. Morris Williams was patient while explaining our paperwork. Again, a great experience. More
by Jeep GC
Employees Worked With
Morris Williams, Mark Valcich, Kathryn Bitter
February 08, 2021
Excellent customer service by Kathryn and Kevin. They made car buying much more enjoyable. Morris Williams was very professional in the finance department. Just a great job by everyone. made car buying much more enjoyable. Morris Williams was very professional in the finance department. Just a great job by everyone. More
by FatDaddy50
Employees Worked With
Morris Williams Kevin Glassic, Kathryn Bitter
February 08, 2021
Kathryn was outstanding. She was very knowledgeable and friendly and made buying a vehicle a pleasure, even though I came from out of state. Thank you! friendly and made buying a vehicle a pleasure, even though I came from out of state. Thank you! More
by Bill A
Employees Worked With
Kathryn Bitter
February 08, 2021
Best hassle free experience ever, he was super polite and very welcoming and tried his very best to help me which he did. I’m in love with my Jeep and even though I drove almost two hrs I would definitely be very welcoming and tried his very best to help me which he did. I’m in love with my Jeep and even though I drove almost two hrs I would definitely be back whenever I’m in the market for a new ride. Thank You soooooo much!!!😊 More
by Lasonta
Employees Worked With
February 07, 2021
Bought a 2021 Chevy Colorado Zr2 from out of state (NY). Anthony vattuone was great to work with very responsive and got the truck and deal I wanted. Finance manager Pete was also top notch. Thanks for a se Anthony vattuone was great to work with very responsive and got the truck and deal I wanted. Finance manager Pete was also top notch. Thanks for a seamless experience More
by AnZR2
February 05, 2021
Mario Adams was great to work with! Very knowledgable, personable, and patient. We appreciated his due diligence as he helped us get acclimated with our new vehicle. The buying process was smooth and stra personable, and patient. We appreciated his due diligence as he helped us get acclimated with our new vehicle. The buying process was smooth and straight forward. We are loving our new equinox! We highly recommend Mario and will certainly work with him again when we are in the market for another car. More
by mferris2
Employees Worked With
February 03, 2021
Mario Adams was very helpful,patient and profession. I felt at ease being a first time. I would recommend him to friends and family. Very thankful. felt at ease being a first time. I would recommend him to friends and family. Very thankful. More
by mkemp3102
Employees Worked With
January 31, 2021
Jose has been great. He is very professional, knowledgeable and has answered all my questions. Very smooth car buying process. I feel I can turn to Jose whenever needed to get the job done. knowledgeable and has answered all my questions. Very smooth car buying process. I feel I can turn to Jose whenever needed to get the job done. More
by David_reitz
Employees Worked With
