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Criswell Chevrolet
Gaithersburg, MD
2,220 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,220 reviews
June 01, 2020
Absolutely great customer service. This dealer and the employees were very welcoming as soon as you walked through the door. This was my first vehicle purchase and the two employees I worked with, Mario A employees were very welcoming as soon as you walked through the door. This was my first vehicle purchase and the two employees I worked with, Mario Adams & Rob Flowers, made it as easy as it gets. It seemed as thought they were genuinely as excited for me as I was excited about making this purchase. More
by joaquin
May 26, 2020
Responsive and Truthful Salesman I had been searching for 6 months for a truck, I had been to several dealerships where the truck was not as described in the listing. I contacted Mari I had been searching for 6 months for a truck, I had been to several dealerships where the truck was not as described in the listing. I contacted Mario and he was very responsive and gave me a complete description of the vehicle. Needless to say I drove three hours to look at this truck and was exactly how Mario told me over the phone. The transaction was smooth and easy! More
by JChiles
Employees Worked With
May 26, 2020
Mario is about building relationships Mario worked with me on the purchase of a Colorado and he was professional in his interactions, timely in his responses, truthful and forthcoming in t Mario worked with me on the purchase of a Colorado and he was professional in his interactions, timely in his responses, truthful and forthcoming in the details of the negotiations. He was a true gentleman throughout the whole process! More
by TD
Employees Worked With
May 21, 2020
MARIO IS THE BEST! I went to buy my first car expecting to be stressed and confused at everything the dealer was telling me. But, Mario explained everything and made my first car buying experience easy and to be stressed and confused at everything the dealer was telling me. But, Mario explained everything and made my first car buying experience easy and pain-less. I really appreciate Mario talking me through my options and all the numbers with me. He even impressed my dad who is the opposite of easily impressed. I *HIGHLY* recommend working with him! More
by Keeley
May 21, 2020
Jose was fantastic! After not having such great experiences other places I am so happy I found him! He was helpful, and knowledgeable, as well as very kind! Highly recommend Jose and his team if yo experiences other places I am so happy I found him! He was helpful, and knowledgeable, as well as very kind! Highly recommend Jose and his team if you are in the market for a new vehicle! More
by Hilary0615
Employees Worked With
Steve Krantz, Jose Amaya Morales
May 19, 2020
good experience Don't like dealing with salesman and buying a car...always a 4 hour process . But with this Coronavirus and being able to do things by email or text Don't like dealing with salesman and buying a car...always a 4 hour process . But with this Coronavirus and being able to do things by email or text it was excellent all we had to do when we got there was test drive and say yes we will take it. That's how it should be all the time! More
by shelleym746
Employees Worked With
May 18, 2020
2020 Silverado purchase. Mike F. and Steve K. were absolutely amazing. Mike had my deal loaded in the system and the truck was ready and waiting for me when I got there. Crisw Mike F. and Steve K. were absolutely amazing. Mike had my deal loaded in the system and the truck was ready and waiting for me when I got there. Criswell has a customer for life or at least until Mike reitres! More
by Z06Joe
May 18, 2020
No pressure purchase I really despise having to interact with sales people when purchasing a vehicle. I don't know if it's Criswell Chevrolet or just Anthony Vattuone's de I really despise having to interact with sales people when purchasing a vehicle. I don't know if it's Criswell Chevrolet or just Anthony Vattuone's demeanor. Walking in the door with my information in hand I found Anthony to be straight talking, no pressure and extremely helpful. I was planning to purchase a LT or LTZ HD2500 with the Durmax diesel. This was a large and expensive purchase for me. I was provided additional information, fair prices for the vehicles in question, and was told to take the info, check around and let him know if I had any questions. No pressure, no "the price is only good today" and other lame petty tactics. Just straight talk. He was actually helpful through the whole process, even when I wanted items added onto the truck. I would gladly recommend him to friends or family looking to make a purchase. If you're looking for new Chevrolet, see Anthony! More
by Duane
Employees Worked With
May 15, 2020
Love Peter Eaton. I will not go anywhere else to purchase.a car! I will be part of the Criswell family for life! Criswell #1 purchase.a car! I will be part of the Criswell family for life! Criswell #1 More
by Traci
Employees Worked With
May 14, 2020
Purchased 2019 Ram Purchased a used 2019 Ram. Dealt with Mario Adams. Mario was straight forward and easy to deal with. Overall it was a good buying experience. Purchased a used 2019 Ram. Dealt with Mario Adams. Mario was straight forward and easy to deal with. Overall it was a good buying experience. More
by Rob
Employees Worked With
