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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,072 Reviews
Call Service Center (504) 302-8970

1,072 Reviews of Crown Buick GMC - Service Center

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August 31, 2023

This is the second time using Crown GMC for repairs. Both times I was very satisfied with the quality of work. More

by ALLMINE4LIFE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Crown Buick GMC responded

We're glad to hear that you've had positive experiences with Crown GMC for your repairs. It's fantastic that you were very satisfied with the quality of work both times. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your continued trust in us. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 28, 2023

Crown Buick GMC recall work done, plus added oil change,windshield wipers and engine filter changed. Wished they would have washed it. I have one black oil spot on inside of Enclave. I know I should More

by DMCWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Crown Buick GMC responded

We appreciate you taking the time to share your positive experience with our services! Regrettably, at the moment, we do not provide washes and detailing services on-site. However, we have aspirations to introduce these services to our repertoire in the future. We eagerly await the opportunity to serve you again for your upcoming service requirements. Thank you once more for your feedback and patronage! Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 27, 2023

Took my car in for an appointment to have the oil serviced. Car ready with the appointment was fast, great service and staff very nice. More

by CHAENSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Crown Buick GMC responded

Hi! We're pleased to hear that your experience with us here at Crown was efficient and positive. It's great that the oil service was completed promptly and that the staff was friendly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your automotive needs! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 27, 2023

I thought Chris Mack went above and beyond normal customer service requirements. I was very impressed with his attentiveness and care. More

by kkueck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mack
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Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 26, 2023

Service was faster than I expected. All were great to deal with on my first service trip. More

by bpchiasson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to serving you again soon. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 24, 2023

Brought my truck in for service and while it was there my cover for my mirror was stolen. And never replaced I won’t b back again. More

by RONALDWORTMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who took it
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Aug 30, 2023 -

Crown Buick GMC responded

I want to express my gratitude for sharing your recent experience with us. I must extend my sincerest apologies for the unfortunate encounter you had during your visit. Your feedback is immensely important, and I am committed to addressing this matter promptly. I kindly request that you contact me directly at Jennas@Crownbuickgmc.com so that I can delve into the situation more thoroughly. Please rest assured that we treat any instance of theft at our dealership with the utmost seriousness. Such behavior is entirely unacceptable, and we are resolute in taking appropriate actions to rectify this situation. Thank you for your understanding and for bringing this to our attention. Best regards, Jenna Sellstrom BDC / Internet Director Crown Buick GMC

August 22, 2023

Very disappointed have been a customer for more than 15 years with crown buick communication was terrible. More

by WILLIAMSGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Grego
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne
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Aug 30, 2023 -

Crown Buick GMC responded

Your steadfast loyalty over the past 15+ years is truly valued and deeply appreciated. Your enduring support means a lot to us. I would like to extend my sincerest apologies for the subpar communication during your recent visit, which unfortunately led to a negative experience. Your satisfaction is of utmost importance to us, and we are committed to making things right. If you could kindly share further details with me, I would greatly appreciate it. You can reach me directly at Jennas@Crownbuickgmc.com. I am dedicated to investigating this matter thoroughly and working towards a resolution that meets your expectations. Thank you once again for your loyalty and understanding. Warm regards, Jenna Sellstrom BDC / Internet Director Crown Buick GMC

August 20, 2023

Despite the rocky beginning with the purchase of my vehicle, the service department was very attentive and prompt. As well as the service advisor More

by msatitd
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette M Pizzolato
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Oct 06, 2023 -

Crown Buick GMC responded

Hello! We're sorry to hear about the rocky start, but we're pleased to know that the service department and your service advisor were able to provide you with attentive and prompt assistance. If you have any further questions or need assistance in the future, please don't hesitate to reach out to me directly at [JennaS@crownbuickgmc.com]. We're here to help. Thank you for choosing us for your automotive needs! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 20, 2023

Great service. We where in and out in a hour. Looking forward to have all repairs and service done at this dealership. More

by ROME.PENELOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Crown Buick GMC responded

Hello there! We're delighted to hear that you had a great service experience with us here at Crown. It's fantastic that you were in and out in a timely manner. We appreciate your trust in us for future repairs and services. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 19, 2023

My appointment was on 8/3/23 and no one even looked at the car do diagnostic check until a week later on 8/9/23 and didn't get car back until 8/11, Why make appointment when you take a week to check car. More

by BRICHARD16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Gurtner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Crown Buick GMC responded

I sincerely apologize for the extended delay you experienced with our service department. It seems that the high service volume during the summer surge has led us to adapt to drop-off appointments. Your feedback is highly valued, and we are committed to addressing this situation promptly. To ensure that we address your concerns effectively, please don't hesitate to contact me directly at Jennas@Crownbuickgmc.com. Kindly provide any additional details you can share, and I will personally investigate and work towards a resolution. Thank you for your patience and understanding. Best regards, Jenna Sellstrom BDC/ Internet Manager Crown Buick GMC

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