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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,132 Reviews
Call Service Center (504) 302-8970

1,132 Reviews of Crown Buick GMC - Service Center

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October 29, 2023

Needs to be better with scheduling. And listen to the needs of customers. Thank you More

by NICKMCALISTER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Crown Buick GMC responded

Hi Nick, Thank you for sharing your feedback with us. We're sorry to hear that scheduling and understanding customer needs fell short of your expectations. Your input is valuable, and we'll take this opportunity to improve our services. If there's anything specific you'd like to address, please don't hesitate to reach out at JennaS@crownbuickgmc.com. We're committed to making your experience better in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 28, 2023

Excellent job. My salesman John Ducre was very knowledgeable with with the sale and vehicle. More

by KEVINOGSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ducre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Crown Buick GMC responded

Hi Kevin, Thank you for recognizing John Ducre's expertise and dedication during your purchase! We're glad to hear that he provided you with knowledgeable guidance throughout the sales process. We appreciate your feedback and hope you're enjoying your new vehicle! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 27, 2023

Well while attempting to replace my rear wiper blade on my 2021 envision avenir the service person broke the arm. Replacement is very slow due to the strike which has left me without a rear blade for going More

by GAUBERTWM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hi there, I'm really sorry to hear about the inconvenience caused by the broken rear wiper blade during the replacement attempt. The delay in the replacement due to the strike is truly frustrating, especially with the extended period without the blade. Has our service department rectified this situation? Please let me know! JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 26, 2023

Everything went well Thanks for your time also everyone was very nice and friendly with me More

by CANNPOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
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Dec 07, 2023 -

Crown Buick GMC responded

Hi there! We are glad to hear you have a positive experience with us! Please let us know how we can help in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 23, 2023

Very clean I especially like the coffee bar. It's great. Everyone is very nice & polite More

by PMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hi there! Thanks for sharing your feedback. We love taking advantage of the coffee, too!! Please let us know how we can help in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 23, 2023

Working with Anthony Gisclair on the ordering and purchase of our 2022 Enclave was a blessed experience; he was extremely patient and helpful! Kyle was polite, professional and timely with my servi More

by ANNSTEVENS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gisclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle in Service
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Dec 07, 2023 -

Crown Buick GMC responded

Hi there! It's fantastic to hear about your positive experiences with Anthony and Kyle! Thank you for acknowledging their exceptional service—Anthony and Kyle will surely appreciate your kind words. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

The took my car in and got it fixed in a timely manner! Keep up the great work! More

by ZEUS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hi there! That's fantastic to hear! Thanks for sharing your positive experience. We look forward to assisting again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

The whole service crew from the advisors Caitlyn and Kyle to shop foreman Brandon were very courteous and knowledgeable. Let’s not forget the ladies who helped me get into a loaner vehicle. All of them were More

by FRED052200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn, Kyle, Brandon all get 5 stars
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Dec 07, 2023 -

Crown Buick GMC responded

Hi there! It's wonderful to hear about your positive experience with the service crew at Crown! Thanks for sharing your positive feedback! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

Good service customer friendly some what pricey, great location. Respond quickly and car wait time not long More

by CWIGGINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

It's fantastic to hear you found the service customer-friendly and quick! Thanks for sharing your feedback! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

Excellent service this time. I hope service is like this on future changes. Service advisor was good. More

by MGB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

It's great to hear you had an excellent service experience! Consistency is key, and I hope future visits are just as impressive. Having a good service advisor makes all the difference. Here's to more positive visits ahead! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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