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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.7
8,651 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 8,651 reviews

March 16, 2026

They were graciously accommodating at the last minute for an emergecy! Simply a pleasure to deal with and extraordinarily helpful! I will always appreciate how wonderful they were to me, when I really neede More

by rob.aboudi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

DCH Wappingers Falls Toyota responded

Hi Rob, thank you for taking the time to share such thoughtful feedback. We’re so glad our team was able to help during a stressful moment and accommodate your emergency at the last minute. Making sure you had a safe and smooth trip before your long drive to Florida was very important to us. It’s wonderful to hear that the experience left such a positive impression and that our team’s effort and care made a difference. We truly appreciate your kind words and your trust in us!

March 16, 2026

Too long of a wait for what service was performed. 1/2 hour procedure, 2-hour wait. Also, this is the 4th survey received. Very annoying More

by NORMFREED
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Mar 16, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Mar 16, 2026 -

NORMFREED responded

Looking at previous reviews, this seems to be a recurring issue for your service center. There is no excuse for a 2-hour plus wait for an uneventful oil change. I arrived a few minutes before the scheduled service time, was immediately greeted and checked-in. The stated hour wait would be acceptable, not 2+ hours. You can do better.

March 16, 2026

Tom was a big help in making sure our tire warranty applied and for helping me out with getting my phone charged. Tom, thank you. More

by rfcourtien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear Tom was able to help with your tire warranty and even assist with charging your phone. We truly appreciate your support and will be sure to share your thanks with him!

March 15, 2026

I made an appointment weeks ahead of time for an oil change and still had to wait for two hours for the service to be completed. That was disappointing. Otherwise, exceptional service! More

by MNANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not known
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Mar 16, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear you received exceptional service overall, though we’re sorry the wait time for your oil change was longer than expected. We appreciate your patience and will continue working to improve our efficiency.

March 15, 2026

Lauren was accommodating. The service department was clean. The video from the tech was outstanding. I will not buy my vehicles anywhere else. Toyota is a great brand and this More

by SCOTT
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Mar 16, 2026 -

DCH Wappingers Falls Toyota responded

Hi Scott, thank you for your wonderful feedback! We’re glad to hear Lauren was accommodating and that you appreciated the clean service department and the technician’s video update. It means a lot to know you trust our team and value the Toyota brand. We truly appreciate your support and look forward to assisting you again!

March 15, 2026

Avi was honest and nice. He didn't push for me to buy extra packages I didn't want More

by SAMILANI12
Recommend Dealer
Yes
Employees Worked With
Avi
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Mar 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear Avi provided an honest, no-pressure experience. We appreciate your support.

March 15, 2026

I was very impressed, they were very accommodating and the process was made easy and straight forward, the car was absolutely beautiful and very clean upon pickup and they were not pushy or aggressive in More

by AMANDA.DASILVA0
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Abell
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Mar 15, 2026 -

DCH Wappingers Falls Toyota responded

Hi Amanda, thank you for your wonderful feedback! We’re thrilled to hear that your experience was accommodating, easy, and straightforward. It’s great to know the vehicle was in beautiful condition and that our team provided a comfortable, pressure-free experience. We truly appreciate your kind words and hope you enjoy your new car!

March 15, 2026

Overall, it was good. I wish a simple oil change took less than 90 minutes. More

by LHP333
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Mar 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear your overall experience was good, though we understand the wait time for an oil change can be frustrating. We appreciate your input and will continue working to improve our efficiency. Thank you for choosing us for your service needs.

March 14, 2026

We had a great experience buying here. Mike Newsham was very knowledgeable and answered all of our questions. We weren’t pressured to buy anything we didn’t need, and the overall transacti More

by AGIORGIO
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear that Mike Newsham provided a knowledgeable and pressure-free experience while helping answer all your questions. It’s great to know the process was smooth and hassle-free. We truly appreciate your support and look forward to helping you again when you're ready for your next Toyota!

March 14, 2026

I was told service would take an hour and a half. I was there over 3 hours, and did not add any additional services during my visit More

by KEVINJONES1991
Recommend Dealer
No
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Mar 14, 2026 -

DCH Wappingers Falls Toyota responded

Kevin, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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