DCH Wappingers Falls Toyota

The Service department was very nice I was very happy with the Service and the technician worked on my car thank you again.ps if something go wrong you will see me again thank you for the service JAMES with the Service and the technician worked on my car thank you again.ps if something go wrong you will see me again thank you for the service JAMES More

Not one of you shook my hand the day i picked my car up. , I know your dealership closes at 5, i was reminded by no less than 4 employees upon entering. at 4:40..after driving 6 hours to get to you. I wa , I know your dealership closes at 5, i was reminded by no less than 4 employees upon entering. at 4:40..after driving 6 hours to get to you. I was courteous and updated you the entire drive time so you could have prepared yourselves to work an extra 10 minutes....in actuality your sales guy was there until 5:05..only an extra 5 minutes! - it was his mothers birthday, i know...interestingly at various times in the discussioni when asked to do things like, discuss warranties or about the registration process, i was told it was also the finance guy's and the GM's mother's birthdays...subtle. No one ever even showed me the car! I was handed the keys during the signing, and then the door locked behind me when I left, all lights shut off. I had to go return a rental car 45 minutes away, take an uber back to the dealership and find my new car on the lot by pressing the alarm button on the fob. Having purchased the car via the web..this was the first time i ever actually saw the car in person! Th registration process took 3 weeks to accomplish even though you knew i was moving cross country and needed the vehicle inspected first. Then, when i offered to just go do it myself i was told they did not trust me to include the lien holder information on the title app..effectively calling me a liar or a thief who would commit fraud. No, instead i had to put up with daily lies and avoidance scams by your team until you figured out how to get me the plates i was told you could do in. house. Not surprising, now in a new state i learn ALL MY PAPERWORK I SIGNED IS NOT CORRECT! The lienholder on all the paperwork i have including the title request says the wrong lienholder info. So...where is my title? the RMV sends it to the lienholder...but i don't have an account with them. Who is my lienholder? What are my finance terms? Who forged my name to get the loan paperwork through? I certainly did not sign anything nor giver you the right to! The POA doc i signed was only to register the car..not sign me up for debt to purchase it. Do i even own my car? I've already put money into as your staff lied about its condition. And what bank do i put on the new state's title?...Am i late on my payments? But i'm a dick for asking such questions and expecting a sense of urgency to repair poor job performance by the staff. You screwed up fix it and fix it fast is how i operate...at this dealership it's more like "whatever, go away. you deal with it." In dealing with MULTIPLE lies, and half-truths from everyone at this dealership from the sales staff up to the GM, frustrated i dropped an F bomb and was then treated like i just exposed myself in the middle of the dealership floor. Like i was a pervert or a xxxxxxx because i used a word most 5th graders have uttered. However, i used the word quite fittingly then as i will use it again here... This dealership is a xxxxing joke. More

Friendly and courteous staff. Keeps you updated if your waiting for your vehicle. Sent me a video of part of my service showing me what they were checking and to advise me if wh Keeps you updated if your waiting for your vehicle. Sent me a video of part of my service showing me what they were checking and to advise me if what would be needed in the future. Would recommend this service depart to anyone who asks. Even got the job done sooner than they quoted! Clean and organized department. More

we are very pleased with Jason and appreciate you honoring our extended warranty. very happy with the new struts honoring our extended warranty. very happy with the new struts More

The service advisor was fluent in my service. Let me know the maintenance that needed . Great professionalism. Let me know the maintenance that needed . Great professionalism. More

Is very good have to doing you goob all time thanks to everyone see u next time everyone see u next time More

The staff is very helpful and are great in communicating service plans and average wait times. They call with any issues or questions and they always take the time to explain everything. service plans and average wait times. They call with any issues or questions and they always take the time to explain everything. More

The service appointment at DCH Wappingers Falls Toyota went well. I got my oil changed and tires rotated and was in and out in less than an hour. went well. I got my oil changed and tires rotated and was in and out in less than an hour. More

Always a pleasure when going to dch Wappingers! Everyone is so helpful, friendly and professional! Everyone is so helpful, friendly and professional! More

Kurt Kuehsel was helpful and patient with me in my search for a new car. He paid attention to what was important to me, he was responsive and clear when I had questions, and I never felt rushed or swayed in for a new car. He paid attention to what was important to me, he was responsive and clear when I had questions, and I never felt rushed or swayed in my purchase. I had a really great experience thanks to him. More