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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,730 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,729 reviews

July 07, 2021

Dylan was super helpful, especially working out the finances. The overall experience was pretty good. Will consider purchasing a car from here when the time comes. More

by AMY10924
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfrin Quezada, Jason Hayes
Jul 08, 2021 -

DCH Wappingers Falls Toyota responded

Amy, thank you for taking the time to provide such great feedback! It sounds like Dylan went above and beyond to assist you and make your experience a memorable one!

July 07, 2021

Staff and personal are the best. The price not so much. Not sure when a oil change and tire rotation costs 145 bucks? 9 months ago it was 90 bucks. More

by sb576
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis
Jul 12, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

July 07, 2021

Purchasing my Highlander at DCHS was the best decision I ever made. I have bought 7 other Toyota’s and never came away from the experience completely satisfied. Michael made this experience the best ever! H More

by GAILPC47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

DCH Wappingers Falls Toyota responded

We truly appreciate you taking the time to share your experience! It sounds like Michael was able to assist you and provide you with outstanding service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience!

July 07, 2021

They wanted to charge me $100 for a oil change on a Toyota Corolla so I went elsewhere and had it done for $29.99. They need to be competitive with there prices More

by MOTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Goldberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact our Operations Manager Ben Carlson at 845-296-4261.

July 07, 2021

I had a very positive experience at DCH. This was my second car buying experience here and both times I was very happy with everyone who was involved. More

by DAJRS33
Recommend Dealer
Yes
Employees Worked With
Romaine Newby
Jul 08, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

July 06, 2021

Jason Hayes was very helpful and great to work with. I would recommend anyone to work with him. He follows up with phone calls/texts/emails and keeps in touch through the process. More

by REILLYPD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hayes
Jul 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! We're so pleased to know Jason was able to assist you and make your experience a pleasant one. We truly appreciate your kind words and look forward to working with you again soon!

July 06, 2021

The overall experience was not quite up to the standards I would have expected. The salesman was nice and polite but he "process" was extra long and arduous. We did not feel respected as customers. The car More

by SMITHSTANLEY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Carlson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Romaine, Naeem Randall, Romaine Newby
Jul 09, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Jul 12, 2021 -

SMITHSTANLEY responded

I'm not satisfied with our experience. Romaine was fine but everything else was magical. Disappointed with "hidden" souled carpet in cargo area and scratched hubcap. I'm a 40 year businessman/educator and my wife is Dean at a top ten university. Nevertheless we were treated as "yokels" and second class citizen for paying in cash. Sad.

July 05, 2021

I set out to find a new car and trade in my existing car. I knew immediately I was in good hands with Joe. He was honest helpful. No pressure. More

by WALSHNP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Worthington
Jul 06, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the great five-star review! It sounds like Joe was able to assist you and provide you with outstanding service!

July 05, 2021

Great customer service great sales team would tell everyone about the service and sales department I’ve bought three vehicles from this dealership send all my friends and family More

by Miker165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Allison Croshier, Juan Padilla
Jul 06, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! We're pleased to know our team could assist you and make your experience a memorable one!

July 03, 2021

Very professional :excelente costumer service : friendly Service people no so good…. More

by fernandolopez223
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfrin Quezada, Romaine Newby
Jul 06, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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