DCH Wappingers Falls Toyota

Always a pleasure buying from DCH Toyota. Super easy with Great Prices! Highly recommended. Once you experience this dealers experience, you’ll unlikely go anywhere else to buy a vehicle. with Great Prices! Highly recommended. Once you experience this dealers experience, you’ll unlikely go anywhere else to buy a vehicle. More

Continue to be disappointed in the time it takes for an oil change. Took nearly an hour and a half past my appointment time before I drove out after the oil change. I will no longer allow tire rotation oil change. Took nearly an hour and a half past my appointment time before I drove out after the oil change. I will no longer allow tire rotation at the dealership because each time I end up with loose/lost lug nuts after a day or two. To date no one has been able to explain why this occurs but I've never experienced this with any other vendor that has removed/installed wheels on this truck nor have I if I did the work. I've asked Ben to provide me with some new lug nuts for the ones I've lost but have yet to get a response to my request. More

The vehicle has a powerful smell of a dog and a lot of dog hair around, and because my wife is pregnant and has a sensitivity to dogs, that was a HUGE disappointment. The excitement from purchasing a new dog hair around, and because my wife is pregnant and has a sensitivity to dogs, that was a HUGE disappointment. The excitement from purchasing a new car converted into a night full of nausea and sneezing from my wife, and that was a shame. More

Juan was great this was my 3rd car I bought from him always takes care of me when I walk in never disappoints me when I go in there always takes care of me when I walk in never disappoints me when I go in there More

He was very helpful kind and made sure to give me a car that was worth the money. I appreciate his service and the way he explained all the offers they had that was worth the money. I appreciate his service and the way he explained all the offers they had More

Your staff is great. But please stop with the up-sell. My aunt is 89 years old . The car is six years old an has 25000 miles on it . She does not need her cabin filter changed, or a couple of other incidenta aunt is 89 years old . The car is six years old an has 25000 miles on it . She does not need her cabin filter changed, or a couple of other incidentals. This is why I bring her car everywhere to get inspected and for a recall . So stop an just do what is asked . If you see a major safety issue then of coarse tell the customer. Please stop with cabin filter, it’s the new ( you need new wipers ) for the past seven years . Again your staff was great and very happy with the service.. More

Their customer service was great the sales person went above and beyond to ensure consumer satisfaction as well as the dealer and the people that work at the location. above and beyond to ensure consumer satisfaction as well as the dealer and the people that work at the location. More

Salesman and finance manager worked quickly, diligently and hassle-free. Newburgh Toyota wanted $250 deposit and seemed more interested in farming out financing than selling a car. and hassle-free. Newburgh Toyota wanted $250 deposit and seemed more interested in farming out financing than selling a car. More

Dealer was able to get us a car that we wanted. They streamlined the process and had everything ready for delivery. Drove out a happy customer. streamlined the process and had everything ready for delivery. Drove out a happy customer. More

My buying experience here was great, but my experience with the service department has been lacking. Communication seems to be an issue and definitely something that needs to be worked on. Although I'm with the service department has been lacking. Communication seems to be an issue and definitely something that needs to be worked on. Although I'm grateful that my issue was resolved, I regret that I had to keep explaining the issue and how many people I had to speak to in order to get it resolved. I almost gave up and would hesitate to come back for service in the future. I also would suggest that when people come in for service there be a person they could talk to as it seems that the customer is left to try and figure out where to go and some service people get tied up on the phone and ignore the customer. I do appreciate the other service people who stepped in and tried to help though. More