Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DCH Wappingers Falls Toyota
Wappingers Falls, NY
8,683 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley.
LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE.
Rest assured that the car you get is the car you'll love.
No games.
No gimmicks.
No second-guessing.
This is the way car-buying was meant to be.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 8,684 reviews
September 16, 2020
Purchased 2 new vehicles for me and my fiancé the process was pretty quick and efficient Jaime was a huge help during the whole process stayed in contact and streamlined everything Will absolutely be back was pretty quick and efficient Jaime was a huge help during the whole process stayed in contact and streamlined everything Will absolutely be back in the future More
by dossantos557
Verified CustomerEmployees Worked With
Jaime Garcia
September 16, 2020
9 days prior to this visit I brought in my Prius with the same problem (no power whatsoever in car). Based on information obtained from the Toyota users’ forum, I suggested the 12 volt battery may be the c same problem (no power whatsoever in car). Based on information obtained from the Toyota users’ forum, I suggested the 12 volt battery may be the cause. 1. I was told the waiting time would be 1 hour. After 3.5 hours’ wait I was informed that the battery was good, and the problem was power drain due to infrequent driving/charge. The fact that the car broke down 8 days later with the same problem and the cause was determined to be defective terminals draining power and the battery needed to be replaced shows the TOTAL LACK OF DUE DILIGENCE on the part of your service department. Correct diagnosis and repair should have been done the first time the car was brought in. 2. At the time of my first visit on August 31st, I had a state emission inspection sticker on the car that had expired in March 2020. I did not have it renewed because of the NY State extension “vehicle inspections that expired March 31 or after were previously extended and continue to be extended by Excutive Order.” (extension of expired documents, https://dmv.ny.gov/more-info/dmv-reopening-guidance). Apparently your service dept. was unaware of this. I DID NOT REQUEST an inspection at that time (not with a dead battery), but your people removed my sticker and replaced it with a “failed inspection” sheet with a 10-day extension. This arbitrary action cost me the $90.50 (in predatory and unjustified labor costs you charged, in addition to the inspection fee on September 9th when I did request the inspection. 3. (Minor, but characteristic issue) When I dropped my car off on September 9th, I asked one of your sales representatives to look at my car while it is there and provide me with a trade-in value offer via an note to be attached to the final invoice. I was interested in buying a new Corolla from you. This request was totally ignored and I had received no such note. I have found your service beyond poor and your sales reps. arrogant and discourteous. Very bad experience. More
by juliusk
Employees Worked With
Lindsay Mahavik
September 16, 2020
I came in to browse around on a random Sunday and came out with a new car. Daniel, our sales man was amazing. New exactly what to say to get my attention. out with a new car. Daniel, our sales man was amazing. New exactly what to say to get my attention. More
by asalazar2585
September 15, 2020
The service from Juan was great. Did not feel pressured to make a decision and made the process comfortable. They worked with me to leave with the vehicle that I wanted at a monthly payment I could afford. to make a decision and made the process comfortable. They worked with me to leave with the vehicle that I wanted at a monthly payment I could afford. More
by s.rod0412
Employees Worked With
Other Employees :
Juan Padilla, Wilfrin Quezada
September 15, 2020
We went in with a mission and Eric helped us get through the process quickly and painlessly. I would definitely recommend him as your sales associate. the process quickly and painlessly. I would definitely recommend him as your sales associate. More
by SvenMP
Employees Worked With
Eric Lahl
September 14, 2020
Quoted an hour wait time for inspection and left well before the hour was up. Employees are always pleasant to speak to and receipt was well documented for all covered points! before the hour was up. Employees are always pleasant to speak to and receipt was well documented for all covered points! More
by MEKAJONES16
Employees Worked With
September 12, 2020
Excellent customer service as always. Evin is an outstanding asset to DCH he always goes the extra mile for the customer with his knowledge and honesty. outstanding asset to DCH he always goes the extra mile for the customer with his knowledge and honesty. More
by LISA
Employees Worked With
Evin Calderon
September 11, 2020
Kathleen Crosbie, I cannot thank enough for going the extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each tim extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each time, I was told it need to be lubricated and it was, the next service visit was a spring that needed adjustment and it was adjusted, etc. It still did not solve the problem and It was so inconvenient for me since I needed two people to help put fuel in my car. Finally, this last service visit, I found a representative who went the extra mile and made sure this issue was solved. She called the parts department and had a new spring assembly installed. She walked me out to my car when finished and made sure that it worked properly with me before I left the dealership. She also made sure I understood the details of my next service visit for my vehicle. Kathleen is personable, helpful and takes her job seriously. This is the first time I have met her. I will definitely ask for her again when calling. I was beginning to get discouraged about the service center at DCH Toyota. More
by JJOANNE11
Employees Worked With
Kathleen Crosbie
September 10, 2020
I have been customer of DCH Wappingers for more than 15 years. The reason I keep going back (purchase of vehicles(8) and service of those vehicles) is the leadership of the dealership. Starting from the to years. The reason I keep going back (purchase of vehicles(8) and service of those vehicles) is the leadership of the dealership. Starting from the top with the GM Lee Burns and going down the line from Sales Manager Daryl Callahan to the service Manager Ben Carlson...they all care about the customer. The customer comes first and I so very much appreciate their efforts to ensure I am satisfied. Keep up the outstanding work. More
by mschlot723
