DCH Wappingers Falls Toyota

Positive experience, as long as scheduling is not important I always enjoy visiting DCH for service. The only thing that bothers me is why make a 11am appointment for a simple oil change and then still have to I always enjoy visiting DCH for service. The only thing that bothers me is why make a 11am appointment for a simple oil change and then still have to wait for pickup? I was informed by 1pm the car would be ready. I showed up at 2 to allow for margin only to find out the car just went in. If I was waiting for the car I would have been living in the dealership for 1/2 of my Sunday. It's a mystery to me and I was not in a rush, but this would have been a big problem for some customers. I I'm trying to help the dealership with these comments not be a complainer. More

Easy to deal with I dealt with Rob Goldberg and Romy to turn in my lease and get another Toyota. They both made the transition fast and easy. Their knowledge and custom I dealt with Rob Goldberg and Romy to turn in my lease and get another Toyota. They both made the transition fast and easy. Their knowledge and custome service is above all. I highly recommend DCH Toyota. More

Install mudguards Scheduled mudguard installation thru sales Dept and day before developed rear flat tire with 600 miles on new awd Sienna Limited Prem. Fortunately I h Scheduled mudguard installation thru sales Dept and day before developed rear flat tire with 600 miles on new awd Sienna Limited Prem. Fortunately I had purchased the tire insurance for the run flat tires. One hour later mudguards were installed and tire was replaced under the tire insurance policy. Thank You Robert and his Team. More

normal service I had my RAV4 tires rotated, oil change and inspection. Michael C was my advisor, he is knowledgeable and helpful. The service center is very clean. I had my RAV4 tires rotated, oil change and inspection. Michael C was my advisor, he is knowledgeable and helpful. The service center is very clean. More

The best customer service Highlight recommend to my friends and family this dealer .. I been 10 years but car and service my car in this Toyota dealer really happy Highlight recommend to my friends and family this dealer .. I been 10 years but car and service my car in this Toyota dealer really happy More

Frame recall replacement 06 Sequoia Dena is Great as my service adviser she is always very nice and knoldgable,,she went out of her way to allow me to see my 06 Sequoia in various stages Dena is Great as my service adviser she is always very nice and knoldgable,,she went out of her way to allow me to see my 06 Sequoia in various stages of disassembly and assembly for frame replacement.As a former mechanic i really enjoyed this.Andrew the machanic was also great acomodating and through with attention to detail.Its comferting to know my Sequoia was in experienced knoldgable hands.Great job DCH Toyota Wappingers More

Very, very good. Jose was excellent. He asked questions for clarity of the situation. He answered all questions to my understanding. He was very professional and very Jose was excellent. He asked questions for clarity of the situation. He answered all questions to my understanding. He was very professional and very respectful. More

special service campaign - cvt software update The software update took about an hour and a half (just what I was told). The comfortable waiting room along with the good coffee and bagels helped th The software update took about an hour and a half (just what I was told). The comfortable waiting room along with the good coffee and bagels helped the wait. More

Excellent customer service! I am leaving this review for Dena Romando in service. Dena's customer service was superb; she was an absolute pleasure to deal with and helped me get I am leaving this review for Dena Romando in service. Dena's customer service was superb; she was an absolute pleasure to deal with and helped me get the service I needed for my car to get it back on the road in a timely fashion. She went out of her way to call me and update me on service details, finished tasks on the car, and give me alternative quotes on aftermarket parts to help keep the bill down. Dena was professional, curteous, and accomodating. I always ask for her whenever I bring my car in now, and will continue to use DCH Toyota for car service. The service techs did a good job on fixing all the broken components on my 11 year old Scion tC as well. Dena knows how to help people get the best service possible, and how to treat people so they keep coming back. Customer service should be prioritized above all else at dealerships, and Dena certainly exemplifies this to the best of her abilities. Michael Giordano also assisted me when Dena was not in one day, and he too upheld the same values as Dena in helping me with excellent customer service and attentiveness to my needs. Thanks to both, and thanks to the service department as well! More