DCH Wappingers Falls Toyota

Quick expert service Got in, got out. Tea and comfortable spacious waiting area. Kathleen took me in and got things moving so that I didn't wait around. Got in, got out. Tea and comfortable spacious waiting area. Kathleen took me in and got things moving so that I didn't wait around. More

Normal 25,000 mile service. Everything went extremely smooth. I was a little early for my appointment and they took me right away. The estimated waiting time was about an hour, Everything went extremely smooth. I was a little early for my appointment and they took me right away. The estimated waiting time was about an hour, and it actually took less than the hour. Very polite and professional. More

Excellent Sales Tiffany was excellent to work with. She did most of the work over the phone and I did not have to come into the office until I picked up the truck. Sh Tiffany was excellent to work with. She did most of the work over the phone and I did not have to come into the office until I picked up the truck. She was very professional. More

Very friendly and attentive! Melissa greeted me with a smile and was very helpful. She explained to me everything she was doing and made sure to write down any problems I listed o Melissa greeted me with a smile and was very helpful. She explained to me everything she was doing and made sure to write down any problems I listed on my car. She said it would be about 45 minutes and it took just about 45 minutes for my car to be serviced. She was thorough and made me feel comfortable. More

Amazing I stopped by on a whim because I needed a oil change. They took me right in and worked with me. My kids even spilt chocolate milk on the floor. They s I stopped by on a whim because I needed a oil change. They took me right in and worked with me. My kids even spilt chocolate milk on the floor. They saw me cleaning it up and they were so good and said no worry we got it. They all were so nice and helpful. They told me it was my last oil change covered under my lease which was great to know and told me when I would need new tires around and priced t out for me. Someone even came and gave my kids balloons. Loved it More

Traded in for a 2014 Used Ford Edge My 2003 Jeep Renegade was on its last legs and I needed to trade it in for a newer car. I couldn't afford a brand new one but I was able to get the ca My 2003 Jeep Renegade was on its last legs and I needed to trade it in for a newer car. I couldn't afford a brand new one but I was able to get the car I wanted. Chris Heimink and others helped me out tremendously with buying a 2014 Ford Edge. Friendly and professional, I highly recommend anyone looking for a new or used car to visit DCH Wappingers Falls Toyota. I won't go anywhere else next time! Thank you to everyone involved in helping me through this process! More

Amazing Evin was amazing. Every time I go there I always deal with him and he gets everything I need done quickly and efficiently. I would definitely recommen Evin was amazing. Every time I go there I always deal with him and he gets everything I need done quickly and efficiently. I would definitely recommend someone to Wappingers Toyota and to go see evin More

75,000 mile servicing Service rep seemed flustered. Too many papers on her desk, too many screens open on her computer.... Service rep pulled up the wrong customer file and Service rep seemed flustered. Too many papers on her desk, too many screens open on her computer.... Service rep pulled up the wrong customer file and tried to sell me $500 worth of services that had already been done on my car at 60,000 miles. Once the error was realized I was then told that the only service that was due was tire rotation..... and the all point inspection. Following the tire rotation the service rep tried to upsell me again for another several hundred dollars of servicing, brake fluid flush transmission fluid flush and fluid replacement etc. I settled on a new cabin air filter and rejected the up selling. Over the past 4 yrs the actual services performed by the technicians seem to be very good quality work. It really bothers me though that every service appointment comes with up selling of costly services and a request for me to trade in my car or to upgrade to a new vehicle or more costly model. Service rep was friendly but seemed flustered More

Exceptional We were greeted with smiles as soon as we walked through the door and given attention. The sales and management team were able to answer all of our qu We were greeted with smiles as soon as we walked through the door and given attention. The sales and management team were able to answer all of our questions and offer the best car for our family and financial situation. We were given time to make our decision without feeling pressured. When showing us the car, Frank was very descriptive and had a nice sense of humor. We drove out of the dealership very satisfied and excited about our new car! More

NYS Inspection and more Went in for a NYS inspection and asked for any TSBs. None came up for the trans hunting at 40mph. They checked again and applyed the update. Truck shi Went in for a NYS inspection and asked for any TSBs. None came up for the trans hunting at 40mph. They checked again and applyed the update. Truck shifts better now. I did not want the free maintenance as I do all myself. K&N cabin and air filters. All good and would recommend. A+. More