DCH Wappingers Falls Toyota

Thank you .. everything about my service experience was great. I will definitely be back myself and recommend you to others. Kathleen was very friendly and he .. everything about my service experience was great. I will definitely be back myself and recommend you to others. Kathleen was very friendly and helpful. More

Awesome service as usual Every time I go in for any type of service it's always top notch with the quoted wait time being exactly what they say it is. Every time I go in for any type of service it's always top notch with the quoted wait time being exactly what they say it is. More

Great Service The service was quick and easy. Oil change, tire rotation and new windshield wipers. Mike processed the request quickly, the work was speedy and the The service was quick and easy. Oil change, tire rotation and new windshield wipers. Mike processed the request quickly, the work was speedy and the checkout and payment was easy. More

Transparent and low pressure sales experience I just leased a new Rav4 from this dealership. Mike N. was the sales associate who helped me. I found the whole sales process to be a breeze. It helpe I just leased a new Rav4 from this dealership. Mike N. was the sales associate who helped me. I found the whole sales process to be a breeze. It helped that I knew what I wanted headed in to the store. Pricing was absolutely fair (I did plenty of research about incentives and compared MSRP within trim levels at 4 other dealers) and transparent. Mike is a good guy. It was a low pressure sales process, which I appreciated. He had some flexibility within the trim level (XLE-gasoline engine) to make me happy. BTW: The car is great. The RAV4 is economical to commute with and has enough room for golf clubs and luggage. Rides nice and the safety features are a HUGE plus. They really are. I have not used the service department yet for this car, but, we have in the past with our other RAV4 (2010). They recently upgraded the whole service department and I would rate them tops amongst other dealership service departments I have used over the years. More

New car Buying a new car here was an easy and honest experience. I am very happy with the new Prius that I bought. Very well done. Buying a new car here was an easy and honest experience. I am very happy with the new Prius that I bought. Very well done. More

Best group of people I came in for an oil change and as always the crew here is different than any other dealership. They are all so friendly, helpful and consistent! I w I came in for an oil change and as always the crew here is different than any other dealership. They are all so friendly, helpful and consistent! I was in and out within the hour not that hanging out in their waiting area is all that dreadful- cookies/coffee HGTV on a big screen.... cant complain :) Thank you guys! Especially Daryl who took care of my moms billing issue that nearly gave her a heart attack! More

Excellent as always In and out as quick as ever with me leaving 100% satisfied. Always friendly, professional and courteous staff. Highly recommend using them for any typ In and out as quick as ever with me leaving 100% satisfied. Always friendly, professional and courteous staff. Highly recommend using them for any type of service. More

Fuel Injection Service and Other I went in for a fuel injection service, which they quoted at $189 (Mamaroneck DCH quoted at $159 - it's surprising that anywhere in Westchester would I went in for a fuel injection service, which they quoted at $189 (Mamaroneck DCH quoted at $159 - it's surprising that anywhere in Westchester would be less expensive). While doing this service, they found I also needed a new serpentine belt ($187), transmission fluid replaced ($235 - they said it appeared to have never been replaced) and coolant system service ($180), so I had those done as well. Just over $800 and 3 hours in all. Not fun but Kathy was very pleasant to deal with and, given that my RAV4 is over 8 years old and has over 143K miles, an expensive visit like this every now and then is not surprising. I've been to DCH Wappingers Falls Toyota many times and will continue going there. On the whole, I'm a satisfied customer and feel the service department consistently delivers a good customer experience. All of the individuals I've ever dealt with have been pleasant and courteous. Also, the waiting area is comfortable and customer friendly and that's a big plus as I always need to wait for my vehicle. More

VERY overpriced. Every time I bring my cars in I feel I'm being ripped off. They upsell too much and are VERY overpriced. I don't trust them. Every time I bring my cars in I feel I'm being ripped off. They upsell too much and are VERY overpriced. I don't trust them. More

Great Service! The service was quick, efficient and it was all explained to me by Alicia. The team at DCH is always friendly, knowledgeable and motivated to make the The service was quick, efficient and it was all explained to me by Alicia. The team at DCH is always friendly, knowledgeable and motivated to make the customer happy! More