DCH Wappingers Falls Toyota

courteous and efficient service I was most pleased with the courteous and efficient customer service received. Staff kept me posted on progress of repair work. Diagnosis of problem I was most pleased with the courteous and efficient customer service received. Staff kept me posted on progress of repair work. Diagnosis of problems was clearly explained. I am concerned, however, that there was a need to cut rotors with only 9700 miles. Specifically, how will this effect future wear and tear and repair needs. More

Very pleasant It's always nice to walk into the dealership and have staff recognize you and treat you well, they worked hard to accommodate me and I appreciate that It's always nice to walk into the dealership and have staff recognize you and treat you well, they worked hard to accommodate me and I appreciate that. More

2nd Toyota we've bought from this dealer. Great experience! Purchase was flawless, and sales/management were efficient but personable. These guys really know their cars and easily compared our 2016 RAV4 to 2018 Purchase was flawless, and sales/management were efficient but personable. These guys really know their cars and easily compared our 2016 RAV4 to 2018, especially as to safety features. Thanks Chris and Naeem! More

Could not have gone better I bought two cars here. Generally I’m reluctant to deal with car dealerships but I found Juan. Honest, worked hard to make me happy I bought two cars here. Generally I’m reluctant to deal with car dealerships but I found Juan. Honest, worked hard to make me happy More

Satisfaction with buying a car Worked with me. Received my car in a timely fashion. Explained the different technology in the car. Made sure I was Saturday with the car and the o Worked with me. Received my car in a timely fashion. Explained the different technology in the car. Made sure I was Saturday with the car and the options. More

‘16 Tundra 45K Service As always, these guys take care of business in the most friendly and professional way! Very welcoming and explain all the details to you. Service Advi As always, these guys take care of business in the most friendly and professional way! Very welcoming and explain all the details to you. Service Advisor Dena is amazing! More

Service Excellent. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. Excellent. DCH service did a very good job on my Toyo. Pleasant and professional, kept me informed and got me out as quickly as they possibly could. More

New 2018 Sienna AWD LTD PRM From a real estate investors perspective, buying a car is a critical decision. This is why we go to Toyota, the product is excellent and the salesman From a real estate investors perspective, buying a car is a critical decision. This is why we go to Toyota, the product is excellent and the salesman made it fun to buy; not much critical thinking to do. Both my wife and I are very pleased with the level of service we received from Nathaniel - from his introduction all the way through his walk through of the vehicle. All sales personal in Wappingers Falls are knowledgeable and friendly to work with. Nathaniel just happen to be the one to greet us and explain the difference between a 2017 and 2018 model at that point I was sold. The next task was identifying the colors for the exterior and interior and the rest is history. A special thanks to Allison in the service dept. for going above and beyond for all her customers. Thank you DCH Wappingers Falls Toyota for your care and excellent service. More

vacuum pump recall I received a recall notice and called to schedule an appointment. The person I spoke to on the phone (Joann) put me on hold to check if the part was a I received a recall notice and called to schedule an appointment. The person I spoke to on the phone (Joann) put me on hold to check if the part was available. She then told me she would make the appointment 3 weeks out to make sure the part was in. I received at least 3 different emails from DCH , the last one the DAY BEFORE the appointment to confirm. I arrived and was told it would be 1 1/2 hr wait. After almost 50 minutes Thomas came and told me unfortunately they didn't have the part. I then waited another 10 minutes to get my car back. Thomas tried to help by giving me a free car wash certificate and a $15 gas card. I was extremely disappointed that DCH just didn't have its act together. I expected better communications within your shop so that at minimum Thomas should have known part was unavailable when I checked it. All in all a very BAD experience! More

Bought a car I went to DCH Toyota of Wappingers falls not knowing if I would be able to be financed and they got me the approval. I was supposed to pick the car up I went to DCH Toyota of Wappingers falls not knowing if I would be able to be financed and they got me the approval. I was supposed to pick the car up on a Wednesday but due to circumstances I needed to pick it up a day early. Everything wasn't ready and my salesperson was off that day but Eric Lahl made sure someone could take care of me and get everything ready to go. Wilfrin finalized everything for me and I was able to get my car earlier than originally planned. They are all great people there and treat every one with great respect. Will definitely use them for all my car servicing and shopping needs. More