DCH Wappingers Falls Toyota - Service Center

Have a lot of trust for everyone at DCH Wappingers they are all Professional & courteous thats why I always bring my Vehicles to them. are all Professional & courteous thats why I always bring my Vehicles to them. More

Service was on point. Excellent customer care. Explanation on video very helpful. Coffee machine very nice. Excellent customer care. Explanation on video very helpful. Coffee machine very nice. More

Comfortable, complete, through. Had a line wait than expected though, service writer was very kind about it Had a line wait than expected though, service writer was very kind about it More

Zion was such a pleasure to work with. He made me feel comfortable throughout the entire car buying process and really listened to my needs and concerns. Highly recommend to anyone lookin He made me feel comfortable throughout the entire car buying process and really listened to my needs and concerns. Highly recommend to anyone looking for a Toyota! More

I made an appointment over a month in advance for an inspection and after waiting for nearly an hour for it to be done, was advised non of the machines for the inspection were working. My representative inspection and after waiting for nearly an hour for it to be done, was advised non of the machines for the inspection were working. My representative was very nice and quick to respond to my concern but I find that getting an appointment at this location has become challenging and the wait time for service has gotten longer. I was driving 30 minutes to this location it is where I purchased my 2018 Rav 4 but I do not think I will be back. More

Everyone is very nice I the service area and my car was done before its expected time done before its expected time More

You cannot walk in the door without them trying to up-sell you something. It is to the point where a customer does not trust anything they say. I LOATHE GOING TO THIS SERVICE CENTER. up-sell you something. It is to the point where a customer does not trust anything they say. I LOATHE GOING TO THIS SERVICE CENTER. More

Courteous service. They had my vehicle ready quickly and kept me informed on the progress of my service. They had my vehicle ready quickly and kept me informed on the progress of my service. More

I called the dealership about six times and no one returned my call. Apperantly the person answering the phone has no idea that the agent she put me through was off. She would not all me to speak to a returned my call. Apperantly the person answering the phone has no idea that the agent she put me through was off. She would not all me to speak to a technician or get another agent to intervene.I got up early and drove to the dealership where I met my agent who then took care of the problem. I was also charged for my 25000 service …I was told was too late.my car service reminder told me it was time.I brought in right at 25000 miles..You need to get responsible people handling calls for service..Your dealership was a disappointment.Pleas look into the 25000 mishap charge. More

I give top ratings for service that I consider above and beyond. My 4 star rating is for the level of service customers should expect and DCH service is at that level of very good. beyond. My 4 star rating is for the level of service customers should expect and DCH service is at that level of very good. More