DCH Wappingers Falls Toyota - Service Center

Very accommodating I didn't have an appt but they still allowed me to leave my vehicle and it was complete in a timely manner I appreciated the professionalism thank you allowed me to leave my vehicle and it was complete in a timely manner I appreciated the professionalism thank you More

Everyone at the DCH Wappingers Falls Toyota was extremely Helpful in helping me purchase and finance my 2023 Tundra and I would definitely recommend their services to anyone. Helpful in helping me purchase and finance my 2023 Tundra and I would definitely recommend their services to anyone. More

No issues, overall they are pretty efficient and knowledgeable. Definitely trust them with my car knowledgeable. Definitely trust them with my car More

Terrible service , their intire phone system is a joke it take about 20 phone calls to exactly give a real person u feel like a dog chasing its tail don't believe me ? Just try to call and you will see take about 20 phone calls to exactly give a real person u feel like a dog chasing its tail don't believe me ? Just try to call and you will see More

Service department takes longer time for service appointments. No express service. Bad. It’s s huge dealer ship appointments. No express service. Bad. It’s s huge dealer ship More

Everyone was professional and I was kept updated as to what was being done via video what was being done via video More

Courteous and professional Waiting Time was a little to long in general everything was very good long in general everything was very good More

Even when things don’t go as planned the service department at Wappingers Toyota does whatever they can to help. department at Wappingers Toyota does whatever they can to help. More

Lauren was wonderful. However, the other staff members didn’t initially seem to want to greet or assist me as I walked into the door. They stood, chatted with each other, However, the other staff members didn’t initially seem to want to greet or assist me as I walked into the door. They stood, chatted with each other, and looked at me but didn’t bother to acknowledge me. Lauren was the only one who made me feel welcomed in the office. She explained the process and reminded me of previous prepaid service I acquired in Baltimore. I’m a new Poughkeepsie resident and new to this location. I would appreciate staff who make me feel comfortable about bringing my vehicle for service. I would prefer not to venture to another repair service but I appreciate professionalism and good customer service. If I have to go elsewhere, I will. Thanks, Lauren. And thank you. More

He was so helpful and kind to me when I thought I had to cut the visit short. cut the visit short. More