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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,421 Reviews

4,421 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 12, 2022

Every person I've interacted with over the years I've been coming here has been very helpful and friendly, which is important! More

by Sandy Freyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm terrible with names...everyone!
Nov 14, 2022 -

DCH Wappingers Falls Toyota responded

Sandy, thank you for your kind words and loyalty to our dealership over the years! We look forward to working with you again in the future!

November 11, 2022

Representative very dismissive of the chronic brake problem this car has had since we bought it 4 years ago. More

by marcmezza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Rivera (in Sales)
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

DCH Wappingers Falls Toyota responded

Hello, We're sorry to learn of your experience. We understand you've had two different dealers review this concern. Please let us know what we need to do to resolve this for you. Thank you, Ben Carlson Fixed Operation Manager

November 11, 2022

Brought my car in for diagnostic check out. Matt was my tech advisor and extremely professional and helpful. He explained the process and how long it takes. After the diagnostic procedure Matt More

by stawal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It sounds like Matt went above and beyond to assist you and make your experience a memorable one. We truly appreciate your kind words and look forward to working with you again in the future!

November 11, 2022

Good job work was done in a reasonable time and the staff was very friendly More

by S.walter21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so happy our team could assist you and provide you with great service.

November 11, 2022

The staff at DCH are extremely knowledgeable and courteous and treat you respectfully . Everyone I dealt with was extremely professional More

by jtnx61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Nov 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 11, 2022

They were very nice and friendly, very helpful, answered all my questions and helped me understand. More

by GUARTATANGA N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 10, 2022

The dealership is courteous and attentive to the needs of the customers. They are pleasant and polite at all times. It is a pleasure to do business there. More

by gsbenjamin48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Gustavsson
Nov 11, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 09, 2022

This time the tech sent me a video with explanation. Extremely professional on the technical behalf. Thank you again. More

by GOEY12241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 08, 2022

Very good with their communication, kept me updated on my car and its status. They were able to accommodate my availability with texting since I was also working but also calls for the bigger updates More

by Erikswingle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 08, 2022

I thought I had a problem with my 17 Tacoma. I called Wappingers Falls Toyota and from start to finish it was an excellent experience. The reps on the phone and in person it was great. They fit More

by JohnnyP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

DCH Wappingers Falls Toyota responded

Johnny, thank you for the positive five-star review! We're so happy our team could assist you and provide you with great service. We truly appreciate your kind words and look forward to working with you again in the future!

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