DCH Wappingers Falls Toyota - Service Center

Same as previous review, a lot of talk and nothing getting done. What surprises me is that a dealership the size of yours and you have no loaners but wanted me to leave the car anyway,, wasn’t happen getting done. What surprises me is that a dealership the size of yours and you have no loaners but wanted me to leave the car anyway,, wasn’t happening!! More

Last month Battery died. Service rep advised battery under warranty; no charge. When I went in was I was told no record of buying battery. After an argument was told it was m Service rep advised battery under warranty; no charge. When I went in was I was told no record of buying battery. After an argument was told it was miscoded and I was charged $83.00. Then I went in this month for oil change and tire rotation. Was told I had to pay for tire rotation. I have a service contract where this is included. Rep said no and I had to speak to manager which I did. He advised I did have free rotation. Why are the reps trying to rip me off??? I am a loyal customer. Only bring my car to dealership for service. This is how a loyal customer is treated?? Not anymore. I will not do business with Toyota. More

Tom is a top notch service advisor. Pleasure to deal with !! Make sure you hold on to him !! Pleasure to deal with !! Make sure you hold on to him !! More

The service rep was very helpful. The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in ad The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in addition to the multi point inspection I was very pleased with the service I received from Wappingers Toyota. More

My service advisor Matthew Rivera was very helpful and professional. The Lexus hybrid I brought in for brake fluid service is new to me, Matthew went through the CarFax report on the car, and along with t professional. The Lexus hybrid I brought in for brake fluid service is new to me, Matthew went through the CarFax report on the car, and along with technician Devon Daly, gave me solid information on other maintenance I need based on the mileage of the vehicle. I appreciate the level of service I received and will return for future maintenance. More

Toyota care done. However, AWD has malfunctioned, check engine light is on and they couldn’t find problem. Have another appointment for more “diag” However, AWD has malfunctioned, check engine light is on and they couldn’t find problem. Have another appointment for more “diag” More

Matt was very helpful and professional with his work, thanks you to all service team. thanks you to all service team. More

Had to come to your shop for the same problem twice. I have explained that problem to Thomas the first time, but when I came back he denied that I brought it to his attention before and charged me for i I have explained that problem to Thomas the first time, but when I came back he denied that I brought it to his attention before and charged me for it. More

Great well informed crew, Judy make sure everything got done correctly and on time. Recommend to everyone done correctly and on time. Recommend to everyone More

Great service got us in right away treated us great and were very thorough with the car were very thorough with the car More