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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
3,806 Reviews

3,806 Reviews of DCH Wappingers Falls Toyota - Service Center

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June 08, 2023

Mathew Rivera was a great help in resolving an issue I have had for over 9 months. More

by hmy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera (in Service)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

DCH Wappingers Falls Toyota responded

Mathew Rivera is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

June 08, 2023

Routine service was completed while I waited and I received a video of the work in progress. They completed the NY inspection as well so I did not need to return for another appointment. More

by docalang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 08, 2023

They are timely, friendly, let you know what is happening. Courteous and very reliable, professional. More

by lkulk54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera (in Service)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our service team was so helpful during your visit!

June 07, 2023

Loosmane was very attentive to want I wanted in my new vehicle. He worked diligently to ensure I received the vehicle that I built in my head. Very satisfied with how everything came together. More

by FEAST.05-STRIPY
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loosmane Dessources
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Loosmane provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

June 07, 2023

From the beginning of the drop off to the end of the pick up, I was kept informed and my expectations managed appropriately. More

by JIM.SOHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera (in Service)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

June 07, 2023

Very clean. Welcoming. Staff polite and friendly. Very helpful and kept me updated throughout. Service was completed in good time. More

by alecia.barnes40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera (in Service)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 01, 2023

Never caught transmission issue from grinding noise. Never took off rear wheels because they would have seen the seized & cracked caliper I had and found just a few days later. More

by JAYMAC3180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher
Jun 02, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

June 01, 2023

Professional service friendly faces; follow ups: detailed instruction, good deals; will keep coming back to Toyota More

by DRBRIGHTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

June 01, 2023

My experience with this dealership was good, staff were attentive,everything was clean. I liked that the service was quick and was able to see my car through my phone. More

by LAYTOYACOGGINS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy in the service dept.
Jun 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

June 01, 2023

Please tell customers up-front how much add-on services will cost. For example, a customer has an oil change service completed. When suggesting services like a filter change or coolant service, tell them h More

by sneaks_sleepy_0d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Jun 02, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

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