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Dana Ford Lincoln

Staten Island, NY

Overview
Employees
Reviews
Vehicles
4.6
7,045 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,045 reviews

September 25, 2023

Terrible company. Paid for oil change. Fluid top off and tire rotation. When I got home they had not filled the wiper fluid. Called them and told them to drop off a bo More

by chmahanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember it was 18 months ago
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Sep 26, 2023 -

Dana Ford Lincoln responded

We're sorry to hear about your experience. We strive for complete customer satisfaction and it seems we fell short in this instance. I understand how frustrating this must be and would like the opportunity to make things right. Please reach out so we can discuss a suitable resolution together - Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 25, 2023

Salesman Nick was great , finance guy was not honest about registration cost. I left 200 deposits for registration which he said should more than cover it. Meanwhile they hit me with another couple hu More

by alanham85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick sales, Nicholas Squeo
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Sep 26, 2023 -

Dana Ford Lincoln responded

Alan, I'm sorry to learn about your experience with the registration cost and dealer fees. Transparency is important to us, so this feedback is concerning. We'd like a chance to discuss this further and see how we can rectify the situation for you. Please reach out at your earliest convenience - Thank you, - Doug Hansen - GSM - 718-983-8700 ext 262

September 25, 2023

Excellent service and true to their word. Everything they said they would do they did. Best price More

by kevwood07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa McMahon
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Sep 26, 2023 -

Dana Ford Lincoln responded

Thank you for sharing your excellent service experience with our team at Dana Ford! We'll see you next time! Have a great ride!

September 25, 2023

Terrible that they let a long time existing customer walk away. Wanted to purchase and lease at the same time. More

by richienarc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shawn Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Dana Ford Lincoln responded

Richie, it's dismaying to learn that you felt overlooked as a long-standing customer. We value your loyalty and would never want you to feel otherwise. We'd like the opportunity to discuss this with you further and see what we can do about the situation. Please reach out at your earliest convenience. Thank You, Doug Hansen - GSM - 718-983-8700 ext 262

September 23, 2023

Service Managers are courteous and accommodating. I have hinknloaber cars should be available for people that may need to leave their cars More

by aturchi61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Sep 26, 2023 -

Dana Ford Lincoln responded

Thanks for your feedback! We're glad to know our service managers at Dana Ford were able to assist you. Your suggestion about loaner cars is noted and appreciated - we always aim to improve the customer experience.

September 22, 2023

Good service good sales person and sales manager totally very good service and good deals More

by Thavasundaram
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Nicholas Squeo, James Swift
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Sep 25, 2023 -

Dana Ford Lincoln responded

Hi Thavasundaram! Thank you for leaving us this five-star review and shout out to our sales and service teams at Dana Ford. We appreciate it!

September 22, 2023

Ryan Peter was very pleasant to work with. I would highly recommend him to friends and family. More

by joseph.centineo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Dana Ford Lincoln responded

Thank you for your confidence in Dana Ford, and for your business. We are grateful to have you as a customer!

September 22, 2023

worst service They forget fill wind shield fluid . They did not rotate tires .i never go back More

by aabb100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Iwulski
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Sep 25, 2023 -

Dana Ford Lincoln responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 21, 2023

Great experience at Dana. Sales and management staffs were very professional and helpful. Will definitely recommend to others More

by acugini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ching Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Dana Ford Lincoln responded

Thank you for the 5-star rating! We're glad to know you had a great experience with our sales team at Dana Ford. We appreciate your recommendation and see you again! Have a great ride!

September 21, 2023

Great experience with my recent trip to your dealership. Everyone was understanding and very easy to deal with More

by stugots906
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Delmasa
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Sep 21, 2023 -

Dana Ford Lincoln responded

We're glad to know you had a great experience at Dana Ford! Our team always aims to be understanding and easy to work with. Thanks for the positive feedback!

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