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Dana Ford Lincoln

Staten Island, NY

4.6
7,178 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,178 reviews

July 19, 2021

I purchased a new Ford Escape at Dana with the excellent assistance from Tom Busacca and his manager Jesse. They both did excellent work and made the process seamless. More

by Eric Sposito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Thomas Busacca
Jul 20, 2021 -

Dana Ford Lincoln responded

Thanks for sharing your buying experience with Tom and Jesse at Dana Ford! We hope you love your new Ford Escape! We'll see you on the road!

July 18, 2021

Car I was scheduled to test drive wasn’t even there. Then the extremely dishonest sales team led me to believe I was purchasing an upgraded or the premium model to that one I scheduled only to find out month More

by GreatCarBadDealer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Riccardone, Thomas Busacca
Jul 26, 2021 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700

Jul 26, 2021 -

GreatCarBadDealer responded

Too little to late, I already came in and tried to deal with this and got nothing but frustrated with your sales managers rude dismissive attitude. The review and rating are staying. I will be sharing my experience with my 15,000+ followers on social media and any other dealer rating websites I happen to find. Hopefully I can save some other customers from being lied to and ripped off by your dealership’s shady sales team.

July 16, 2021

Excellent yes I would recommend Dana Ford to other people we were treated very nice felt comfortable with our new truck when leaving we still have to go back and they are like just stop in at your convenienc More

by donnamarie316
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Sellitti
Jul 19, 2021 -

Dana Ford Lincoln responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

July 15, 2021

Always great service and great staff! Stress free! Always feel confident in the service my vehicle has received. Everyone is a pleasure to work with, from making the appointment to rolling out of the service More

by najch1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Hernandez,Loida
Jul 15, 2021 -

Dana Ford Lincoln responded

Thank you for taking the time to submit this amazing feedback. Glad to hear that you are consistently impressed with the service we offer here at Dana Ford!

July 15, 2021

Great customer service. Very clean and friendly place. Helped me to find exactly what I was looking for. Had and enjoyable experience and will definitely recommend you to family and friends More

by jcoscarelli223
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Dana Ford Lincoln responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

July 15, 2021

Had car for 17 days was told it needed a part on order Had car for 17 days was told it needed a part on order after 17 days a manager call said it just needed seals. Nuts More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Daly
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

The process of finding a vehicle at Dana Ford was fast and efficient. Ryan was helpful and very informed. It was a great experience from start to finish! More

by PK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Dana Ford Lincoln responded

This review means more to Ryan and our team than you know! Thank you for being a Dana Ford customer!

July 12, 2021

They could’ve cleaned my car a lot better. There’s sand dirt on all rubber trims around the windows and wiper tray. Not happy More

by frankpoplocal3
Recommend Dealer
No
Employees Worked With
Ryder Quispe
July 11, 2021

HorribleLiarsThievesCon Horrible Liars Thieves Con Artists Disrespectful Incompetent Dishonest Unreliable Scammers Unprofessional Lazy Dana Lincoln will gladly a More

by Christine F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Cognetta
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Daly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sibbio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cognetta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Theresa McMahon, John Locher
Jul 26, 2021 -

Dana Ford Lincoln responded

Christine, We take customer feedback seriously and are disappointed to see the low rating. We're sorry to hear about your issues with your vehicle and would like to help resolve these concerns. Please reach out to me at your earliest convenience to find a solution to this problem. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

July 07, 2021

I made an appointment with Brieann to test drive a Mach E. Upon my husband’s arrival, they had no record of an appointment. Then, Ching tried for 30 minutes to pressure my husband into running a credit che More

by Camafranca
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ching Poon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Dana Ford Lincoln responded

We understand your frustration and appreciate your feedback. We will bring this information to our team and use it to provide a better experience in the future. Please reach out to me if you have anything you'd like to add to this review. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

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