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Dana Ford Lincoln - Service Center

Staten Island, NY

About
Employees
Reviews
4.3
2,466 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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Call Service Center (718) 983-8700

266 West Service Rd.

Staten Island, NY

10314

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2,466 Reviews of Dana Ford Lincoln - Service Center

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August 23, 2023

Still waiting to here about my car it’s going on3 weeks and have not received one call from them i how my car is doing More

by jimmy51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Langilotti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Iwulski
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Aug 24, 2023 -

Dana Ford Lincoln responded

Jimmy, I'm sorry to learn about the lack of communication regarding your car. We understand how important updates are and we apologize for any inconvenience this has caused you. Please reach out directly so we can provide an update on your vehicle's status as soon as possible. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Aug 26, 2023 -

jimmy51 responded

tried calling yesterday they stated you were in meeting gave my number to operator and you never called back

August 22, 2023

Very caring good serve get the job done not long wait toget my car serviced.good deal ship. More

by rale1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Cognetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Barbaria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, John Locher, John Lomando
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Aug 22, 2023 -

Dana Ford Lincoln responded

Thank you for the 5-star rating! We're happy to provide a caring and efficient service experience with our team at Dana Ford. We'll see you next time! Have a great ride!

August 20, 2023

Dana ford is the best place, comfortable dealer nice people on staten island NY R 440 More

by JUANDIEREYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Dana Ford Lincoln responded

Hey Juan, we appreciate your positive feedback and shoutout to our team at Dana Ford! We hope to serve you again in the future. Safe travels!

August 19, 2023

I have been with this dealership since 2013 it’s been great they are very helpful and honest dealership and I would recommend them to all More

by 1326sport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sibbio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brieann Driscoll, Steve Riccardone, Eric Iwulski, John Lomando
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Aug 22, 2023 -

Dana Ford Lincoln responded

We're delighted to know you've had a great experience with us since 2013 at Dana Ford! Your recommendation means the world to us. Thank you for your continued support and trust in our dealership!

August 19, 2023

John in service was awesome he took great care of my truck. I have recomened Dana to my family and friends. More

by Aja1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service
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Aug 22, 2023 -

Dana Ford Lincoln responded

Thank you for the 5-star rating! We're happy to hear that John took great care of your truck at Dana Ford. We appreciate your recommendation and see you again! Safe travels!

August 18, 2023

Dana Lincoln service has gone down lately, cutting corners. I was very disappointed with the way they run service department More

by hckang555
Recommend Dealer
No
Employees Worked With
Neil
Report | Print
Aug 21, 2023 -

Dana Ford Lincoln responded

We're sorry to read about your recent experience with our service department. We strive for excellence in all areas of our business and it's clear we fell short during your visit. Your feedback is valuable, as it helps us improve moving forward. If you'd like to discuss this further or have any other concerns, please reach out directly at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

August 18, 2023

Horrible, not professional at all. Had my brand new car for 2 weeks to do a routine service and no one could tell me what was going on. Service writer and service manager are both a jo More

by PCASSESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Iwulski
Report | Print
Aug 21, 2023 -

Dana Ford Lincoln responded

I'm sorry to read about your experience. It's important for us to keep our customers informed, especially when their vehicle is in service with us. This feedback will be used as we work on improving our communication and customer care moving forward. I'd like the opportunity to discuss this further if you're willing - please reach out at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

August 18, 2023

Very professional and very courteous both the service advisor and the lady cashier. Excellent customer service. More

by gsilexus63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie the lady cashier
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Aug 18, 2023 -

Dana Ford Lincoln responded

We're glad to know you had a positive experience with our team at Dana Ford! We strive for excellent customer service, so it's great to see that reflected in your visit. Thanks for the review!

August 17, 2023

Quick and efficient. Technicians and staff kept me informed throughout the process. An easy day. More

by EEYORE3798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Dana Ford Lincoln responded

Thank you for your positive feedback! We're delighted to hear that our team's communication and efficiency made your day hassle-free at Dana Ford! Safe travels!

August 17, 2023

Service was great and had me updated when parts were coming in, no issues at all More

by d.savitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Dana Ford Lincoln responded

Thank you for sharing your great service experience with our team at Dana Ford! We'll see you next time! Have a great ride!

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