DeCozen Chrysler Jeep Dodge Ram

DeCozen has the best customer service! From the time I went in looking for a new vehicle to a year later for an oil change. The staff were kind, professional, and courteous. Thank you for everything! went in looking for a new vehicle to a year later for an oil change. The staff were kind, professional, and courteous. Thank you for everything! More

Terrible Experience! This dealership lacks integrity. I was lied to numerous times. I was not allowed to test drive the vehicle until I agreed on a price. Then, it took This dealership lacks integrity. I was lied to numerous times. I was not allowed to test drive the vehicle until I agreed on a price. Then, it took and hour on my third visit before I could test drive it. I was not allowed to drive the vehicle on the highway. The car is used, it is imperative for the customer to be able to examine the vehicle before purchase. When I purchased the vehicle, it too a week to get e dent fixed. The dent was not completely fixed and a huge scratch remained on the door. The sales contract I first signed said "Dealer to have ding removal" The ding was not completely removed. I was told it would be ready on Tuesday, it was not ready until Friday. I was told I would be called when it was ready, I was not. When I called at 1240 on Friday to inquire if it was ready, they told me I had to come pick it up at 1400. I stated I was working, I asked for 1430 or 1500. I was told no, 1400 was the only time, because the place was filled with customers and extremely busy. I had to be excused, and I made it there for 1400. Also, I was told I needed to have an insurance binder, and I had to send a picture of my check. I get there at 1400 and the place is empty!! My truck is NOT ready. I am told the dent was NOT fixed, and a service tech was out front painting it while I was there. the point of that story was I was waiting for the dealership to call me when it was ready, they never did, so when I called, they made me jump through hoops, leave work and be at their beck and call to facilitate THEIR needs. NOT ONCE, were my needs considered. I spent $28000 for a used vehicle. The dent was NOT fixed, there is also a huge scratch in it. Two people were working on my car when I picked it up. I did not see anyone sanitize it for COVID 19. I was given the vehicle with four rusted out rotors, no paper floormats to protect the car from the workers inside. It also had less than one half tank of gas in it. Oh, and the first time, I took the vehicle on the highway the right back tire goes flat (Maybe that is why I was not allowed on the highway) and the screws in the back plate are too big. They are not the correct screws. This was the most unprofessional dealership that I have ever dealt with. The dealership lacked integrity and customer service. Joe was good. More

Patient with customers and great adviser,I would recommend this place to anyone who is looking to buy a used nice car with low mileage recommend this place to anyone who is looking to buy a used nice car with low mileage More

Very good service Joe Manze was very attentive, supportive and patient. Explained all details of the deal, helped get financing and explained all nuances. In a week aft Joe Manze was very attentive, supportive and patient. Explained all details of the deal, helped get financing and explained all nuances. In a week after the purchase I took the car for balancing, they balanced the tires at no cost, and changed the oil. I will recommend DeCozen to my friends and colleagues. My car was a little above the average market price, but the carfax history was perfect. More

2018 Chevrolet Tahoe I was very pleased with everyone from Tamera Petta (Online Saleswoman) to everyone that went out of their way to accommodate me coming from PA, and no I was very pleased with everyone from Tamera Petta (Online Saleswoman) to everyone that went out of their way to accommodate me coming from PA, and not to mention during this World Pandemic. I found my vehicle online and everything was accurate and exactly as the description detailed before I arrived at their location. Ms. Petta was spot on and expedient with all of my questions, even while self quarantining from home. Every step of the process was very professional, accurate, and neat to include all paperwork through the many difficulties of everyone trying to help everyone, with social distancing and cross contamination. I absolutely recommend Decozen Dealerships to anyone looking to do any future business with their Professional Staff. If I can have that great of an experience during a world pandemic I could just imagine how amazing these professionals perform under normal standards. Thank you everyone for your hard work and care taken in order for me to have a excellent experience. More

We’ll see.. they pressed me into a review after the guy who sold me the car blew me off...need service Dept apparently sales can’t address a problem with a brand new car and doesn’t know how to transfer a who sold me the car blew me off...need service Dept apparently sales can’t address a problem with a brand new car and doesn’t know how to transfer a phone call... More

Everything was great, from start to finish! This is an amazing dealership, and I love my new jeep, and I’m thrilled with my deal! amazing dealership, and I love my new jeep, and I’m thrilled with my deal! More

I would like my signal light fix thankyou .you need to talk to the service guy about this problems .i came twice about my car .john bowler was very good at his work talk to the service guy about this problems .i came twice about my car .john bowler was very good at his work More

The service was great, Bill welcomed us in and got our vehicle in for the oil change quickly. Didn't take long for them to complete since there weren't many vehicles that early in the day. I was just a bi vehicle in for the oil change quickly. Didn't take long for them to complete since there weren't many vehicles that early in the day. I was just a bit shocked at the steep service charge. $81 for an oil change! I was really not expecting that. Next time I'll make sure to use the online coupon. More

We had a pleasant experience with DeCozen. They were quick and efficient with their work and had us in and out within an hour. We will likely do business with them in the future. quick and efficient with their work and had us in and out within an hour. We will likely do business with them in the future. More