DeNooyer Chevrolet - Service Center

crook I specifically asked to have an assessment on the parts in question, instead they did the service and then charged me for the labor. Then they didn't I specifically asked to have an assessment on the parts in question, instead they did the service and then charged me for the labor. Then they didn't warn me of using $100 price of 1 (ONE) bolt before replacing it. I didn't ask that. I wanted my throttle valve inspected, not removed and cleaned, I wanted a heads up on what they found for my exhaust, not replace and charge me $100 for 1 bolt and the labor to replace 1 bolt. They also DID NOT explain where an extra $460 dollar came from until I inquired about it, and it was for Rear brakes and labor. I never asked for that. Service tried to summarize my quote/final bill without all the details. That's sneaky and unprofessional. More

Service stops after you sign the loan documents. Every dealer has a level of this ‘desease’ DeNooyer exceeded expectations . Sad after $50,000 being dropped on a vehicle. dealer has a level of this ‘desease’ DeNooyer exceeded expectations . Sad after $50,000 being dropped on a vehicle. More

Worst dealership around. Ill never be back. Don't waste your time. Brought my equinox there 4x for service everytime there was an excuse. The first time supposedly the part was damaged upon arrival even th your time. Brought my equinox there 4x for service everytime there was an excuse. The first time supposedly the part was damaged upon arrival even though the previous day they told me I was good to come in the following day apparently nobody ever check the part to see if it was damaged it was. I dropped my vehicle off there and took a uber home only for them to call me back up and tell me to come get it so I took another Uber there and pick my car up. Of course I wasn't reimbursed for any of this which is fine and mistakes happen but the level of incompetence that I seen that the service department is second to none. So they told me they would order a new part and I would be there in a week or so. Flash Forward a month later I have to call them and they conveniently telling me that the part had arrived the previous day so the girls set me up an appointment for the following day when I showed up for the appointment they now tell me they don't have the part and they don't know why she made an appointment. Needless to say I was highly upset that this was the second time I got dragged out of my house during the pandemic for no reason. I contacted the service manager and let him know about what happened he told me they would send some guys out to pick up my vehicle install the part and drop it back off and fill my gas tank for my trouble cool seems like a nice gesture after two times of coming out for no reason during the pandemic. A couple days later they pick up my car bring it to the shop only to call me back up couple hours later and tell me that they ordered the wrong part it's for the passenger side when we need the driver side. You can't make this up. So now they tell me they want to keep my car for a couple days and that they'll give me a loaner car here I go again into the lift to go pick up a loaner car. I pick up the loaner car then they called me a couple days later and say that my car is supposedly ready. When I went to pick up my car I open my car door first thing I noticed a piece of Steel sticking out of my seat they never put my seat back together correctly. They were also supposed to fill my gas tank as a courtesy so I said let me turn my car on and say I did and when I did I found my gas tank still be empty like I have given it to them. I called the dude John who I was working with I need apologizes and tries to bribe me with a couple of oil changes like I don't want loyal changes I just want my seat fixed and the gas in my car that you said you guys were going to put in it. So I then end up being stuck there for about another 40 minutes why they try to fix and do what were already supposed to been done. I tried to speak with the service manager that day supposedly he was busy and he never called me back even after this final round of terrible service and as if it couldn't get any worse let me tell you it did. For when I got in my car I started driving down the road I immediately realized that whatever they had replaced on my seat was not the problem and that the problem still existed with the seat so after all my trouble during a pandemic I may add they still never fixed the problem. They got me a new seat frame for my seat I don't believe that was ever the problem I believe that one of the motor Hydraulics was bad. They have the worst service department the worst service in general that I've ever experienced in my 40 years on this planet. I highly recommend anybody in the market for a new car not ever go there in your life unless you want to be aggravated to the point of no return. More