DePaula Chevrolet

Was very unhappy with the service. I was told I had an appointment on the 16th then I was told 14 days and that I would be getting called a minimum of twice a week for an update which I was told I had an appointment on the 16th then I was told 14 days and that I would be getting called a minimum of twice a week for an update which never happened. then I was told 14 to 21 days so I ended up having to go to a different garage and waste a bunch of time doing so. So you have a very unhappy customer that has a broken down truck with only 70,000 miles after paying $53,000 cash. it unbelievable. and there’s definitely something wrong with the customer service. All I felt like is that I was lied to and that I was not very important. More

I dropped my truck off on a Friday and a week later I was informed that my service writer was no longer with them and that they never knew my truck was there. I proceeded to vent to them as I was very frustr informed that my service writer was no longer with them and that they never knew my truck was there. I proceeded to vent to them as I was very frustrated and I may have swore, then they proceeded to tell me to pick my truck up and hung up on me. I was in the process of buying two trucks with Santiago who I just bought my wife’s car off of in December. He was very easy to work with but, unfortunately I will never walk back into that dealership again because of your service team. More

Poor communication, problem was not fixed, vehicle not ready when I stated I was coming to pick it up. ready when I stated I was coming to pick it up. More

Excellent staff. Very busy,work hard. The work was superb. Totally pleased with the excellent body work,detailing, and waxing as well. I would definitely recommend Very busy,work hard. The work was superb. Totally pleased with the excellent body work,detailing, and waxing as well. I would definitely recommend your service to anyone. Thanks for your help. More

Very friendly, not pushy! Felt comfortable not rushed. Didnt feel like just another sale. William Green is a great salesman! Felt comfortable not rushed. Didnt feel like just another sale. William Green is a great salesman! More

I went in for a key replacement. The day prior I went to the parts center to see if they had the key and fob in stock and I was told that they did. So I had an appointment made with The day prior I went to the parts center to see if they had the key and fob in stock and I was told that they did. So I had an appointment made with the service center for the key replacement. I arrived for my appointment and was told that it would be an hour to an hour and a half. After waiting for 45 minutes, the service advisor told me that the work could not be completed because there was no key and fob in stock, it would have to be ordered, and service rescheduled. I waited 45 minutes for the crew to discover there was no parts, I don’t understand how it wasn’t realized sooner. More

In summary, the experience with DePaula was very frustrating for us. We felt that our salesman was trying hard to provide us with good service, but he was prevented from doing that because of the d frustrating for us. We felt that our salesman was trying hard to provide us with good service, but he was prevented from doing that because of the dishonest and sleazy practices that are Depaula policy. In the future, if anyone asks about Depaula we will relate this experience and recommend that they go to a different dealer. More

Everyone here is super friendly and extremely helpful and informative couldn’t choose a better dealership informative couldn’t choose a better dealership More

This was a great experience. My salesman Will Green was phenomenal to work with. This is why I keep coming back to Depaula! My salesman Will Green was phenomenal to work with. This is why I keep coming back to Depaula! More

Wait was a bit long but overall not a bad experience. Price was what I expected for a dealer. Staff were friendly and accommodating.. Price was what I expected for a dealer. Staff were friendly and accommodating.. More