DePaula Chevrolet

purchased a new 2022 malibu headache since day one. i have taken to service now 4 times in 2 months been i garage more then i have had it. a noise coming from the back which that cant say what the prob i have taken to service now 4 times in 2 months been i garage more then i have had it. a noise coming from the back which that cant say what the problem is but says its safe to drive it?/ hmm if the service people cant say what it is then how can you tell me its safe. its a brand new car and so much of a issue to fix. I'm very dispointed with Depaula service department I have gone to complain to Vice President now of operation lets see if he gets anything done. in mean time I have a car that i'm refuse to drive it until its fixed right. if cant fix refund my money sales guy has even stopped helping me i feel. i'm done with Depaula and if VP dont due anything time to make complaint with GM and BBB and Federal Trade Commission and get lawyer involved. hope it does not come to that... More

Service was very good any questions were answered in full detail I would recommend this service to anyone detail I would recommend this service to anyone More

Completed as promised. Customer service was personalized and updates were given with each step. I truly appreciated the honesty and his knowledge. Customer service was personalized and updates were given with each step. I truly appreciated the honesty and his knowledge. More

I went in for a warranty and they said I didn't have a warranty. This happens every time I go in there. And then magically they will eventually find the warranty paperwork. I think this is done because th warranty. This happens every time I go in there. And then magically they will eventually find the warranty paperwork. I think this is done because they make more moneywhen it's not warranty. Also, when I showed up they didn't have the tire that I needed and then I had to wait an hour and a half longer. And by the way, this was a scheduled appointment with the vehicle that I purchased there and had tires put on there. They always lose the history of my automobiles. More

The salesman were pleasant and efficient however they didn’t have enough staff to have someone go out with me on my test drive so they sent me alone. When I got in the car there was no gas, the gas light didn’t have enough staff to have someone go out with me on my test drive so they sent me alone. When I got in the car there was no gas, the gas light was on so I was afraid to take the car more than a couple of miles. When I purchased the car I asked them if they were going to fill the car up with gas before I picked it up and I asked again when I did pick it up and both times they said yes. I got in the car and started out onto Central when I realized they had only out a half a tank of gas in the car. At that point I was already on the road so I didn’t go back but I think it’s pretty bad when a customer buys a $20,000 car and they couldn’t be bothered to fill the tank up. More

Depaula, has been a reliable dealership for service. This is my second vehicle I bought from them, and can't complain about the service! This is my second vehicle I bought from them, and can't complain about the service! More

The customer service team does a great job and are very friendly from writeup to check out. friendly from writeup to check out. More

Very very respectful and good service I’m really happy about that and I would recommend other people to go there too about that and I would recommend other people to go there too More

Very professional, courteous. The work that had to be performed on my vehicle was clearly explained to me and the work was well done. The work that had to be performed on my vehicle was clearly explained to me and the work was well done. More

I went to get my car serviced and the tires were not rotated like they were supposed to be and I was asked in the beginning if I wanted the car wash and I said yes and the car was not washed awesome so rotated like they were supposed to be and I was asked in the beginning if I wanted the car wash and I said yes and the car was not washed awesome so pretty much not satisfied at all More