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Dean Team Hyundai
Ballwin, MO
2,937 Reviews
At Dean Team Hyundai, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Hyundai Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Hyundai team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,937 reviews
March 06, 2020
Do NOT go here! Salesman, Tommy Daher was rude! When I asked about all cash buy (other dealers offered all cash discounts) he said "We don't WANT your cash, we WANT the interest from your loan". I was the asked about all cash buy (other dealers offered all cash discounts) he said "We don't WANT your cash, we WANT the interest from your loan". I was there Friday, 2/28 for over 3 hours. I brought $15,000 CASH, I know what I wanted. They had me waiting near 2hrs then FINALLY give me a monthly amount on a loan THAT INCLUDED a warranty I never asked for! When I asked what my payment without would be & interest rate TOMMY SAID HE DIDN'T KNOW!! 30 minutes later he comes back w/payment minus warranty and interest rate. I decided to take the truck home, do research on the "FIRST MILE" warranty. Then finance manager Richard Martin comes out and asked "what issue I had with the numbers". I told him I just wanted to do research, drive the truck home (which other dealers offered me a weekend) and come to a decision. Mr. Martin THEN tells me if I come on Saturday I'll have to wait 5-6 HOURS. I left $5,000 and drove home. The truck needed alignment which they said couldn't be done till Monday so Saturday I called/spoke to a claimed manager named Gordon who, after I told of the bad experience to this point and said I'd prefer come back on Monday and do all at once being 20 miles away said it had to be done by last day of month BUT he would have me in/out in 20 minutes and set up with a different finance manager, have it detailed a second time with alignment on Monday and fill it up. I came back Saturday and brought my 2 special needs kids w/Downs Syndrome. I ended up there almost 3 HRS, still had to deal with same Richard Martin finance guy who calls me to office telling me after I declined warranty I could have it for same monthly cost quoted night before WITHOUT warranty because he got better rate. When I asked what that was without it was $70 less and near 5% LOWER which I said I would take. He was miffed then handed me Missouri Registration WHEN I TOLD THEM MULTIPLE TIMES REGISTRATION NEED BE OREGON WHERE I HAVE A VALID LICENCE I SHOWED THEM ON FRIDAY (for both loan & test drive they of course saw my licence!). I take come here to help my dad w/stage 3 cancer. Richard Martin said lender, Santander Consumer USA in Ft. Worth WOULDN'T FINANCE IF NOT IN MISSOURI! I told him Oregon reg was a deal breaker, tore up the Missouri reg and said FIX IT OR GIVE ME MY $5,000! 20 minutes later he has Oregon DMV paperwork, took the other $10,000 cash ($15,000 total), had me sign the usual and out the door I go. Sunday, 3/1 I discover the LOCK button on one of the FOD remotes didn't work. I called Tommy Daher who said "he wouldn't do anything about it, not his problem" so I reached out to who (I was told was owners son and general manager of all dealers PHILLIP DEAN. He did intervene and a locksmith is ordering a new one and bringing to my home to program. When I stated my wife was bringing the truck for alignment with both VIN inspection and DMV Fees Richard Martin was rude, said WE had to take care of mailing DMV papers wouldn't give them, said were at their Volkswagon dealer across the street. Phillip Dean told me they had to go to a dept there to confirm loan funding. Then was told that Santander Consumer USA financing worked differently. I explained Oregon DMV would take 4-6 weeks and he said he would have it put to top and expedited. I called on Thursday 3/5 and transferred to Gen Manager of the Dean Hyundai who, when I explained I just wanted to get DMV paperwork sent in for reg & plates and only had a 1 month temp pass on truck and a week near gone Matt said "if I registered in MO like MOST buyers it wouldn't be a problem for me!". For THIS they charged a $199 admin fee! I've dealt with large & small MO dealers without issue. ALL THESE PARTIES SHOULD BE FIRED! More
by DeAllyn
Employees Worked With
Other Employees :
Scott Varnum, Richard Martin, Phillip Dean
February 29, 2020
Jamel was extremely helpful and professional! He was able to answer any questions I had and also made sure I was able to get exactly what I had asked for! Thank you! to answer any questions I had and also made sure I was able to get exactly what I had asked for! Thank you! More
by jeanna1241
Employees Worked With
Jamel Heard
February 27, 2020
I love my new Hyundai Sonata. Paul was excellent to work with and went the extra mile to make sure I had a great experience. I highly recommend Paul Thoman and Dean Team Hyundai. Thanks for everything! with and went the extra mile to make sure I had a great experience. I highly recommend Paul Thoman and Dean Team Hyundai. Thanks for everything! More
by metallicjustice
Employees Worked With
Paul Thoman, Richard Martin
February 26, 2020
Great customer service I knew what I wanted and he helped me find the SUV that met that criteria. Easy to work with. He was professional and friendly. I knew what I wanted and he helped me find the SUV that met that criteria. Easy to work with. He was professional and friendly. More
by TK
Employees Worked With
February 25, 2020
Excellent service. Very helpful sale people. Great variety of vehicles. This is the fourth vehicle I have purchased from them. I will definitely return for more. variety of vehicles. This is the fourth vehicle I have purchased from them. I will definitely return for more. More
by Angelia1972
February 21, 2020
Ben French is one of the better professionals I have encountered working in the automotive industry. He has a straight forward, no nonsense approach that is hard to find. Ben helped me to locate the encountered working in the automotive industry. He has a straight forward, no nonsense approach that is hard to find. Ben helped me to locate the perfect car and completed 90% of the deal over the phone and in less than an hour. The deal was fair, straight forward and done quickly! If you are in the market for a Hyundai or a Genesis (in addition to all the preowned cars that Dean Team carries) you should be dealing with Ben. More
by Adam
February 19, 2020
This is the second and I’m pretty sure not the last car we’ll get fro the fine folks at Dean Team Hyundai. Well done from top to bottom. we’ll get fro the fine folks at Dean Team Hyundai. Well done from top to bottom. More
by davidbartsokas
Employees Worked With
Richard Martin, Frank Povis
February 18, 2020
Our First Hyundai - A Great Experience With The Dean Team We were well please with Jacob Adrian as our salesperson. He patiently answered our questions and was very helpful in explaining the Tuscon advantage We were well please with Jacob Adrian as our salesperson. He patiently answered our questions and was very helpful in explaining the Tuscon advantages and its many features in a non-high pressure environment. This was a very comfortable experience and we believe we received a lot of value options for the price. More
by MikeandLinda
February 14, 2020
I was so amazed at how comfortable Brion Gaikins made me feel during this whole procees. One of my most effortless car buying experiences ever. Very knowledgeable about the cars and easy to talk with. I w feel during this whole procees. One of my most effortless car buying experiences ever. Very knowledgeable about the cars and easy to talk with. I will refer friends and family to Brion. THANK YOU!!! More
by lbmeknz
