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Dean Team Subaru Volkswagen - Service Center
Ballwin, MO
296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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296 Reviews of Dean Team Subaru Volkswagen - Service Center
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February 01, 2019
Dean Team Subaru is the BEST Dealership! All Excellent!! I proudly give all the staff at Dean Team Subaru my highest possible rating. From Eric Harrelson to Annie Thompson they all deserve my highest prais I proudly give all the staff at Dean Team Subaru my highest possible rating. From Eric Harrelson to Annie Thompson they all deserve my highest praise. They helped my daughter and I effectively resolve all our concerns with her Subaru Forester. They went the extra mile in every way and made sure we were well taken care from our first call to successful achieving the goal of complete satisfaction. Our thanks to everyone in the service department who do great work and the sales representatives as well who really made us feel at home. Great Job Dean Team Subaru! More
by onre
Employees Worked With
Other Employees :
The mechanics were great as well. Very professional and do a super job!
Helpful January 17, 2019
Very helpful They go above and beyond to help. Today they stayed after regular time to check my battery. One mechanic volunteered to stay longer to replace it fo They go above and beyond to help. Today they stayed after regular time to check my battery. One mechanic volunteered to stay longer to replace it for me. I really appreciate the extra consideration and good service we always get at this dealership! Marsha Robison More
by Mrobison
Employees Worked With
Other Employees :
I would like to list the mechanic who stayed, but I forgot his name.
January 08, 2019
Great service Had to reschedule oil change and tire rotation three times today because another appointment kept changing. Dean Team VW kindly accommodated to my s Had to reschedule oil change and tire rotation three times today because another appointment kept changing. Dean Team VW kindly accommodated to my schedule changes! More
by CMN
November 27, 2018
Great Service as always I had a dead battery on my Forester, used the Subaru Roadside assistance which is super easy, they just text you a link and your phone location servic I had a dead battery on my Forester, used the Subaru Roadside assistance which is super easy, they just text you a link and your phone location services pinpoints your location. A few minutes later I was up and running. Brought the car in and wasn't even thinking that the battery was part of the warranty. I just assumed it was 'wear and tear'. Without any prompting, Jeff Price looked up my service contract and I had my battery replaced at no charge. Super friendly staff, clean waiting area where I can get work done on the wifi, pretty fancy coffee machine and complimentary snacks. More
by mattbromley
September 22, 2018
Outstanding Service I'm on my fourth Subaru from this dealership even though it's quite a drive from my home to get there (I live in Illinois). Everyone from the sales te I'm on my fourth Subaru from this dealership even though it's quite a drive from my home to get there (I live in Illinois). Everyone from the sales team to the outstanding service department to the dealership owners goes above and beyond in customer service. I have used other Subaru dealers in the past, but was treated "less than" because I am female. I'll drive further...give me the Dean Team! More
by Mo15
September 20, 2018
The Best A-Z What can I say, they are the best! Since 2013 I’ve bought 4 New Subarus from The Dean Team and I have a used Baja that is serviced only with them. What can I say, they are the best! Since 2013 I’ve bought 4 New Subarus from The Dean Team and I have a used Baja that is serviced only with them. Not only is the Salesman easy to work with, (you need to check into the guaranteed trade up programs) it’s what goes on after the sale. The service and parts staff are willing to go the extra mile to accommodate your needs. So I have 3 Subarus currently being serviced at the Dean Team no surprises, no disappointments. I travel 47 miles one way to get there, but worth it! It’s the Dean Team’s staff that keeps me coming back! More
by Geo
Employees Worked With
Other Employees :
Keith service tech, Tom Gould, Matt Kuhn
September 13, 2018
Competent I had a light on and thought it was going to be expensive to repair. Ended up super easy! First was told that it would be under warranty (yeah), the I had a light on and thought it was going to be expensive to repair. Ended up super easy! First was told that it would be under warranty (yeah), then found out it was just my key fob battery. They replaced the battery at no charge! What could have turned out to be a major pain and expensive at some places, they were honest!!!! More
by Psm0011
September 13, 2018
Easiest experience with a dealership! I unfortunately was included in an open class action lawsuit for my VW. I had called the dealership I bought my CC from about needing to bring it in t I unfortunately was included in an open class action lawsuit for my VW. I had called the dealership I bought my CC from about needing to bring it in to be fixed. They seemed everything but willing to help me. I decided to call Dean Team and they got me in less than five business days later and had the job completed in record time. Paul in service was a breath of fresh air and gave me the BEST customer service I've ever received from a dealership. From start to finish they were fantastic. I can confidently say I will never go to another dealership for my needs anytime soon. Thanks for the best possible experience I could have had from such a stressful event! -A new loyal customer More
by RMeyer
Employees Worked With
September 12, 2018
Excellent experience! I had outstanding service while getting my Jetta’s fans replaced. Getting into a loaner vehicle that Paul helped me with was an absolute breeze. Then I had outstanding service while getting my Jetta’s fans replaced. Getting into a loaner vehicle that Paul helped me with was an absolute breeze. Then Wade made sure to stay in close contact with me about my car. Returning my loner car was just as easy! What impressed me most of all is Wade and Paula’s great memories! As soon as I walked in Wade knew exactly who I was after our initial meeting. I felt extremely valued and well taken care of! Thank you! More
by MollyRose
August 28, 2018
"The experience was wonderful!" We had a quick and friendly experience. The whole team and dealership were easy to work with and extremely professional! Thank you Dean Team. -J We had a quick and friendly experience. The whole team and dealership were easy to work with and extremely professional! Thank you Dean Team. -J More
by jskillington
Employees Worked With
