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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,139 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,139 reviews

May 22, 2023

We came in for tire repair and had a great experience. It’s a little further away from our house than our usual dealership, but prefer the service here so we don’t mind driving out of our way to come to D More

by oliviajulianmendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Olivia, we are so grateful to receive this wonderful review, and learn that our Service Team was able to provide a great experience while working on your tire repair. We are excited to see you back here at Dirito Brothers Walnut Creek Volkswagen for your future automotive needs.

May 22, 2023

Friendly service. Third vehicle purchased from Dirito Brothers Walnut Creek in the past thirty years. More

by stolva.stb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your stellar 5-star review. We're pleased to know that you received friendly service and congratulations on your new purchase. Thank you for your continued business, and we hope you have a superb day.

May 21, 2023

Sean at dirito brothers is fantastic. Responsive and clear, always goes the extra mile to be helpful. I drive out of my way to be serviced by dirito. More

by DSTEUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read that our Service Team was responsive and helpful ensuring you had a great experience. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance here at Dirito Brothers Walnut Creek Volkswagen.

May 21, 2023

Sean was very helpful and communicative. I would highly recommend Dirito Brothers in Walnut Creek. More

by SKEPDEV
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave us a 5-star review. It brings us joy knowing that our team was helpful and communicative during your visit. We greatly appreciate the recommendation. Should you need any further assistance, please do not hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen. Take care.

May 21, 2023

Lack of proper communication . Not direct enough. Not proper explanation of the job being done More

by VBWINTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value all customer feedback here at Dirito Brothers Walnut Creek Volkswagen. It would be great to have the chance of connecting with you regarding the communication and overall care that our Service Team provided you. Please reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 21, 2023

Mike was so honest and friendly to deal with and the process was smooth and easy. More

by MATTANTIPON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Raff
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read that our Sales Team was honest and friendly ensuring you had a great experience. Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance here at Dirito Brothers Walnut Creek Volkswagen.

May 21, 2023

Marina processed my service check-in quickly and thoroughly and communicated service status promptly, making my appointment stress-free. More

by SORICEML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your excellent 5-star review! We greatly appreciate your feedback. We see that our Service Team at Dirito Brothers Walnut Creek Volkswagen processed your service check-in quickly and thoroughly. We acknowledge their efficiency and attention to detail. We're glad to know that they communicated the service status promptly, ensuring a stress-free appointment for you. Your satisfaction is important to us, and we're grateful for your support. Thank you for choosing us, and we look forward to serving you again in the future.

May 20, 2023

Always great service. Nice work Walnut Creek vw. I look forward to my next service. More

by LARRY777777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

May 19, 2023

Marina was very professional and she informed me promptly about the service updates. Pick up was on time . Great team there. I want to mention also Kevin who was helpful during a very busy morning when I dro More

by IB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy you found our Service Department to be so supportive during your visit here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive needs or questions, please reach out.

May 19, 2023

Always great service, done by time stated, nice service administrators, great coffee for free. Have stayed open late for service drop off for me. More

by CHARLESROECKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. Please let us know if you have any additional questions about the service on your vehicle and thank you again for choosing Dirito Brothers Walnut Creek Volkswagen.

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