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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,165 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,165 reviews

May 26, 2023

Was a fast and easy transaction, no pressure from the person helping us. Gave me the keys to test drive, I loved it, came back and it was a done deal. Absolutely had a great experience with my first car More

by JUDYMORALES12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing us here at Dirito Brothers Walnut Creek Volkswagen to make your first dealership purchase. We enjoyed reading about your fast and easy transaction and no-pressure sale from our Sales Team. Thank you for your recommendation and this 5-star review.

May 25, 2023

It was a smooth experience to Lease the Car. I would do business in the future with Dorito Brothers again More

by JPSULLIVAN44
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we're so glad to read that you had a smooth leasing experience here at Dirito Brothers Walnut Creek Volkswagen. We're thrilled to learn that we have earned your return business, and thank you for your excellent review. We welcome you back anytime.

May 25, 2023

We purchased a brand new car in March and the dealer couldn’t find the spare key. After two months the spare key was finally delivered. I dropped the car off for 3.5 hours so the key could be programmed More

by ANNETTEPUTNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
May 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value your feedback here at Dirito Brothers Walnut Creek Volkswagen and the opportunity to speak with you about a spare key would be appreciated. When you can, please reach out directly so we can discuss this in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 24, 2023

Although my Atlas air conditioning system is still a mystery as it is not known where the leak originated, service was considerably efficient- letting me know timeline and worked with my work schedule a More

by LLROMBO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you found our Service Department to be so supportive during your visit here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive needs or questions, please reach out.

May 24, 2023

Friendy service . No hard push.Highly recommend. But I will wish to have a free car wash lol. More

by ONCITYCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika, Tim Luong
May 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the glowing review. Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a friendly and great experience with us. Please feel free to contact us again if we can do anything else to assist you.

May 22, 2023

Jim C was great, and the entire process was relatively quick and relatively easy. Thanks! More

by Will
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Cord
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Will, we are thrilled to receive this excellent review, and learn that the process here with our team at Dirito Brothers Walnut Creek Volkswagen was quick and easy. We hope to see you back for any of your future automotive needs.

May 22, 2023

We came in for tire repair and had a great experience. It’s a little further away from our house than our usual dealership, but prefer the service here so we don’t mind driving out of our way to come to D More

by oliviajulianmendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Olivia, we are so grateful to receive this wonderful review, and learn that our Service Team was able to provide a great experience while working on your tire repair. We are excited to see you back here at Dirito Brothers Walnut Creek Volkswagen for your future automotive needs.

May 22, 2023

Friendly service. Third vehicle purchased from Dirito Brothers Walnut Creek in the past thirty years. More

by stolva.stb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your stellar 5-star review. We're pleased to know that you received friendly service and congratulations on your new purchase. Thank you for your continued business, and we hope you have a superb day.

May 21, 2023

Sean was very helpful and communicative. I would highly recommend Dirito Brothers in Walnut Creek. More

by SKEPDEV
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave us a 5-star review. It brings us joy knowing that our team was helpful and communicative during your visit. We greatly appreciate the recommendation. Should you need any further assistance, please do not hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen. Take care.

May 21, 2023

Lack of proper communication . Not direct enough. Not proper explanation of the job being done More

by VBWINTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value all customer feedback here at Dirito Brothers Walnut Creek Volkswagen. It would be great to have the chance of connecting with you regarding the communication and overall care that our Service Team provided you. Please reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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