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Dorsch Ford Lincoln Kia

Green Bay, WI

4.7
1,831 Reviews
Dorsch Ford Lincoln Kia is proud to serve our customers around the Green Bay area and worldwide as your certified dealer for over 48 years. At Dorsch Ford Lincoln Kia we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including our quick lube center. Dorsch Ford Lincoln Kia, your certified dealer, serving the Green Bay area. Whether you're shopping for a new car, looking for parts and accessories, or need to have your vehicle serviced, You'll find what you need at Dorsch Ford Lincoln Kia!
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2641 Eaton Rd

Green Bay, WI

54311

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Showing 1,831 reviews

October 20, 2019

Cobb 2020 Your service department once again provided excellent service. Henry Cobb advised me of any upcoming maintenance needed and also helped select the bes More

by 2014RubyMKZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Cobb
Oct 23, 2019 -

Dorsch Ford Lincoln Kia responded

Thank you for taking the time to share this with us about our service department. Henry was delighted to help!

October 19, 2019

Great service I take my E350 here for service. Always treated fair and have a positive experience. Jason is good at getting the service scheduled and the mechanics More

by Robo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lemmens
Oct 23, 2019 -

Dorsch Ford Lincoln Kia responded

Thank you for your feedback and for your continued business. Jason and the team are happy to help!

October 19, 2019

Service was great. Rob was great to work with. We took our car in because of a recall. Rob said it would be about an hour, and it was just about an hour. He told us More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Brosig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Dorsch Ford Lincoln Kia responded

Thank you for your feedback! Rob was happy to help you and will be pleased to read this! Thanks again!

October 19, 2019

Pleasant experience leasing my 2020 Kia Optima Michael and Dallas were great to work with. Even though they were super busy my experience was pleasurable and easy. Nice job Kia and Dorsch! More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Luciano , Jim Eliason
Oct 23, 2019 -

Dorsch Ford Lincoln Kia responded

Jeremy, thank you for the wonderful review about Michael and Dallas. We always want to do right by our customers. We hope to serve you again in the future!

October 17, 2019

Poor customer service Ihad my explorer in to get some warranty work done and to fix an issue with the sync system. Upon dropping off my vehicle i wrote on the form that the More

by Mad at dorsch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oct 17, 2019 -

Dorsch Ford Lincoln Kia responded

Good afternoon. I'm sorry you had such a negative experience, but I would be happy to over your service work. When you originally came in on 8/29 you had the toe link recall performed and a diagnosis for your inoperative USB ports, Navigation SD card, and audio jacks. On that day, we performed an hour diagnosis and found we needed to order a cable assembly to fix your concern. You were quoted an extra hour of labor plus a $30.76 part. You are correct that the technician did work on your vehicle for 3.42 hours. However, you were only charged two hours because that's what you were originally quoted. Essentially, the one hour diagnosis on 8/29 plus the extra hour to replace the cable assembly on 10/16, totals two hours. We would never overcharge our customers after the original quote. Also, your driver side headlight was out of alignment and we did in fact adjust it back. You also stated you were overcharged $100. The $100 was your prepay for the diagnosis on 8/29. It showed on your bill as a prepay and was deducted from the total you owed yesterday. I hope this was able to help. If you have more questions regarding your quote from 8/29 and your bill on 10/16 please reach out to our service department at 920-469-3620. Have a great day.

October 17, 2019

Happy with Dorsch I recently took my Lincoln MKT in for some warranty work. Rob, and Dorsch handled the issues quickly and efficiently. I would definitely recommend t More

by Don
Recommend Dealer
Yes
Employees Worked With
Rob Brosig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Dorsch Ford Lincoln Kia responded

Don, thank you for coming to us for warranty work! We appreciate your business and giving us the chance to take care of your Lincoln. Thank you!

October 15, 2019

Great service I called yesterday morning regarding a screw in my tire causing a leak. I was able to get an appointment the same morning. Brandon Van Iten was great More

by Setterlover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Van Iten
Oct 16, 2019 -

Dorsch Ford Lincoln Kia responded

Thank you for sharing! We try to accommodate our customers as soon as we can and as expeditiously as we can. We'll be sure to let Brandon know about your review and appreciate your continued business!

October 13, 2019

key fob service On 8-9 I had an appointment to have my key fobs reprogrammed at the dealership and found out the fobs weren't programming so I needed to order a new o More

by Nichole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jin Stratton
Oct 15, 2019 -

Dorsch Ford Lincoln Kia responded

Nichole, I spoke with our Service Manager, Alex Dorsch and this was our fault, we are taking full responsibility. We sincerely apologize for all of the issues you've had here. Alex will be calling you sometime today to remedy the situation and let you know what Dorsch will be doing for you. Thank you!

October 11, 2019

Greast Service Thomas, in service, took great care of us when we brought our Sedona in for an oil change. He went out of his way to keep us informed on what was bein More

by Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Fuhrman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Stinson
Oct 14, 2019 -

Dorsch Ford Lincoln Kia responded

We're so pleased to hear that Thomas set the example of what the Dorsch experience is all about. Thank you for taking the time to share this with us. This will surely make Thomas' day. We hope we have the opportunity to help you the next time your Sedona needs to be serviced!

October 09, 2019

First time here. Appreciate the personal car cleaning touch included with my service! Mentioned I had a company vehicle and would be in numerous times throughout the year. Great service! More

by dzinser14
Recommend Dealer
Yes
Employees Worked With
Damian Bott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Dorsch Ford Lincoln Kia responded

Thank you for coming in for service! We hope to see you again in the future!

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