Dover Honda

Great experience with both Rick Stern and Dover Honda. Thank you, I will be back. Thank you, I will be back. More

Reported Dealership to the Attorney General for a "bait and switch" on a vehicle that I ordered in November, came in with a different VIN, different vehicle. and switch" on a vehicle that I ordered in November, came in with a different VIN, different vehicle. More

I have been a customer at Dover Honda for 17 years now. I have purchased 6 vehicles here. I met James years ago and he never forgets who I am. He is readily available when I have a car issue. He listens an I have purchased 6 vehicles here. I met James years ago and he never forgets who I am. He is readily available when I have a car issue. He listens and makes sure he understands. he ensures I can get my vehicle in as my schedule allows or he will find me a loaner car. He will make sure the service is warranted so I am not out of my budget. He is absolutely pleasant and personable and always has a kind work to say. If I am in the dealership for something other than service, he always makes time to say hello. He is a great person and Dover Honda is lucky he's on their team. More

Buyer beware! ! They no longer use paper for signing. They use a tablet so that they can slip extras in hoping that you won't notice. When you do notice, less than ! They no longer use paper for signing. They use a tablet so that they can slip extras in hoping that you won't notice. When you do notice, less than 24 hours later, they aren't willing to give you a refund... " It can take up to 90 days". This is on a contract that I neither wanted or asked for or made aware of. They should have rewritten my loan the very next day when I actually took delivery. 😡 More

I visited Dover Honda for an oil change and tire rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming ser rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming service. Unfortunately, for what should have been routine maintenance, the resulting effects were less than optimal. After the oil change and tire rotation was complete, the tire pressure light came on en route home. I returned to Dover Honda for a re-check of the tires' psi. The service advisor rechecked the psi on all the tires, and the tire pressure gauge was reset. The service advisor publicly reprimanded another colleague who had worked on the Honda Civic and told him not to set the tire pressure so high; and later told me that the reason the tire pressure light went on was due to a missed step with the tire rotation service ~ forgetting to reset the tire pressure gauge. It was an uncomfortable and confusing conversation for myself as a customer, and for the colleague who was publicly called out for being inept on routine vehicle maintenance. The next day, after arrival home, I noticed that the right passenger hubcap was missing ~ caused by work done the previous day during the tire pressure re-calculation. Additionally, there was a noticeable rattling sound from the right front side of the vehicle at 50mph+~ reminiscent of a similar occurrance 5 months ago when a bolt became loose and was retightened. I called Dover Honda service and was told that I could stop by anytime to have the hubcap replaced. I returned a couple of days later; however, the the Service department had closed early. I was never informed me of the early closure, and, additionally, I learned that the hubcap was not in stock and would need to be ordered. I will need to return to Dover Honda for a 3rd time ~for the hubcap, and the noticeable rattle ~ due to careless work done for simple, routine maintenance. Overall, a less than pleasant and frustrating experience (and, unfortunately, increasingly frequent). Will rethink future maintenance and service at Dover Honda. More

Great customer service! Made the whole process easy to understand and easy to complete through to actually picking up the car! Made the whole process easy to understand and easy to complete through to actually picking up the car! More

Purchased a used vehicle 3 months ago. Nothing but problems. Have brought it in several times. The issue still has not been fixed. I purchased the vehicle mainly because I was looking Nothing but problems. Have brought it in several times. The issue still has not been fixed. I purchased the vehicle mainly because I was looking for a vehicle that has navigation not Apple Play. Come to find out the navigation does not work. Told me to take a left on a major highway. No left exit. The whole time showing next turn “0” yards. Scary. Second and last vehicle I will buy at this dealership. More

Provided all the necessary detailed information upfront about the vehicle and paperwork. Friendly service and easy process. about the vehicle and paperwork. Friendly service and easy process. More

When I entered the building I was immediately greeted by Allan who was able to provide me with some great input based on his time and experience in the car business. The application process was handled in a Allan who was able to provide me with some great input based on his time and experience in the car business. The application process was handled in a professional manner and didn't take much time to get an answer. The staff here made my experience smooth and seamless. I would certainly do business here again. More

My car had died, and I needed a new car. I didn’t have a ride to the dealership and Michelle without hesitation on her day off, came and pick me up. She drove me to the dealership so I could I didn’t have a ride to the dealership and Michelle without hesitation on her day off, came and pick me up. She drove me to the dealership so I could buy my new car. She was amazing! She sat with me and explained everything about my car and didn’t leave until I totally understood everything.. I can’t thank her enough. More