Elk Grove Toyota

Had a 10:30 - it took 30+Min sitting in the car for a service tech to walk me into the shop to check in ! What good is having an appointment?? service tech to walk me into the shop to check in ! What good is having an appointment?? More

The body shop was always available to answer questions and kept us informed of the status of our cars repairs. and kept us informed of the status of our cars repairs. More

Mr. Bill Gann and Mr. Lee, the Finance Manager were amazing. Bill had my car ready in the lot and awaiting for me to get it test driven. The purchasing process was made very simple, and we had an amazi amazing. Bill had my car ready in the lot and awaiting for me to get it test driven. The purchasing process was made very simple, and we had an amazing experience with Toyota Elk Grove. Will definitely recommend to anyone looking for a stress-free experience. More

Very friendly staff, attentive reception, all questions answered for first service. Very clean and impressive waiting area and helpful parts department. answered for first service. Very clean and impressive waiting area and helpful parts department. More

Went in for oil leak in return the car still leak oil from the same spot not as much but still couple drops then rpm’s not idle the same talking to the technician really rude and not taking counter for h from the same spot not as much but still couple drops then rpm’s not idle the same talking to the technician really rude and not taking counter for his work More

Did not have to wait long. Everyone is courteous, friendly, and knowledgeable. Would recommend to family and friends. Everyone is courteous, friendly, and knowledgeable. Would recommend to family and friends. More

Disappointed with service done. The dry leaves in the engine compartment were not cleaned. It looks like the old engine oil was not replaced with new a new one. The dry leaves in the engine compartment were not cleaned. It looks like the old engine oil was not replaced with new a new one. More

My vehicle was repaired correctly in a timely manner and I wasn't price gouged like many other dealers have been doing lately. I wasn't price gouged like many other dealers have been doing lately. More

Worst service. Sat in show room for 4 hours after driving 3 to get there with a “VIP” meeting scheduled, turns out nothing was scheduled. They had car warmed up so Sat in show room for 4 hours after driving 3 to get there with a “VIP” meeting scheduled, turns out nothing was scheduled. They had car warmed up so I would not notice hard start when I got there. Oh and not to mention they lied to me and stated I needed a co-signer and wasn’t approved on my own. When I go back to Eddies office in the financial department, I notice paperwork on the desk that I assume I wasn’t intended to see as it was pushed back past the co-signer paperwork. I was approved on my own. I initially started raging, got up to leave, and stated how disgusted and disappointed I was in this action. In popped another financial person Patrick Sliney, who tried calming me down taking $500 off of the car and getting me a less than $200 a month car payment. Why you ask? To cover up their mistakes so I would not take further action on this. In a desperate moment I needed that car so I agreed to sign, although I feel this is highly illegal and inappropriate. On the 3 hour drive home I get a call from Eddie, stating I “forgot a very important signature” and needed to come back immediately. How was this missed? Of corse I was driving so I could not answer. Not even 10 minutes later I get another call from Eddie again, “Disregard that message we will figure it out”. So what does that mean? They had to of foraged my signature. Now just a short 4 months later, check engine light is on, bad VTC actuator, bad catalytic converter, bad timing chain, bad battery, right from axel is bad. This is going to cost thousands. The car was used and at 120,000 miles so of corse I could not get any warranty. I want this dealership to fix these problems, I want them to service this horrible vehicle they sold me as I’m still financing and should not have to pay for their mistakes and shadiness. You have a week to respond Elk Grove Toyota or I will be taking further actions. I have all the paperwork ready, original carfax still in hand. More

Very good. I have no other words to say. Make this portion/box optional if you will. I have no other words to say. Make this portion/box optional if you will. More