Leased a 2020 Explorer in November 2019 and to date, here is a small list of issues that I have had to bring this vehicle back in for service:
1. Driver side window will not roll up (brought in multiple times for this issue)
2. Brought in for recall on shifting issues. Had to bring back as recall fix didn't resolve issue and valves had to be replaced.
3. Previous issue still not fixed and brought in again for them to rebuild transmission.
4. Air vent fell out of the ceiling and on to my daughters head.
Radio randomly resets back to the first preset station when trying to scroll through presets.
In short, in 20 months, my car has been in the shop for work no less that 7 times, some for new issues, most for issues that were not fixed properly the first out third times.
Ford Motor company denied the lemon law claim, because the state of Illinois denied the claim. The lemon law for Illinois in 12 months, so because Illinois denied the claim, Ford denied the claim.
Fair Oaks Ford thinks this ok and insulted me with an offer to trade in my car for the same model or will not compromise in price for an F150. Yes, the dealership would need to take a significant loss on the F150, but I'm not sure they actually value customer service or customer loyalty. I'm as loyal as they come and would have spent money on the next 3 cars at that dealership for my wife and 2 daughters, but they do not have the vision. Not too mention, they are going to continue to take a loss when I have to keep bringing my car in every 3 months to have more warranty work completed.