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Fair Oaks Ford
Naperville, IL
3,180 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,180 reviews
August 30, 2023
Pam was Amazing ! ! She is friendly, and knowledgeable. She knew immediately what I was looking for - and was able to get me the car that I wanted !! Truly appreciate h ! She is friendly, and knowledgeable. She knew immediately what I was looking for - and was able to get me the car that I wanted !! Truly appreciate her expertise! Fair Oaks and other car dealerships need more sales people like Pam ! Finance manger Ken Gohman was a pleasure to work with. Excellent customer service. More
by J.Lopez
August 28, 2023
Dealer provided a seamless purchasing experience. Anthony was attentive to my requests and we were able to broker an acceptable deal on a 2023 Maverick... Anthony was attentive to my requests and we were able to broker an acceptable deal on a 2023 Maverick... More
by Jerry
Employees Worked With
Other Employees :
Anthony in sales and Bob with extended warranty/options, both did a great job.
August 28, 2023
Jose and Jeremy were fantastic throughout the whole process. Jose even came in on his day off to finalize the purdhase. Very enjoyable experience process. Jose even came in on his day off to finalize the purdhase. Very enjoyable experience More
by mittelwest
August 26, 2023
Dean was great. He was informative, patient and thorough. We had a great experience .We are happy with our purchase He was informative, patient and thorough. We had a great experience .We are happy with our purchase More
by Angsho7
Employees Worked With
August 25, 2023
I came in told them what I wanted and how much I wanted to pay and left with a new car. to pay and left with a new car. More
by mmelchiori
Employees Worked With
August 22, 2023
The salesman was very knowledgeable, friendly and professional. He made the car buying experience very enjoyable. professional. He made the car buying experience very enjoyable. More
by aknoeck
Employees Worked With
August 15, 2023
Everyone we had encountered in Fair Oaks Ford were nice, friendly, efficient and easy to work with; also they were direct and honest about all things considered as well. Overall it was an excellent experien friendly, efficient and easy to work with; also they were direct and honest about all things considered as well. Overall it was an excellent experience from Fair Oaks Ford and Ford for us, we definitely will recommend them to others. More
by PEISHANSHIH13
Employees Worked With
Other Employees :
Amy at the loaner car department
August 09, 2023
Sales manager did not own up to us words. Changed his statement while we were in the finance office. Shouted at his sales man over us while we were sitting infront of him in the office. Extre Changed his statement while we were in the finance office. Shouted at his sales man over us while we were sitting infront of him in the office. Extremely unprofessional and demeaning behavior. More
by zaidmzs
