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Falmouth Toyota
Bourne, MA
1,915 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,915 reviews
April 23, 2019
The Falmouth Toyota Service Department is Wonderful! Falmouth Toyota has the most efficient car dealership service department I have ever seen! You pull into an enclosed building, the service staff meet Falmouth Toyota has the most efficient car dealership service department I have ever seen! You pull into an enclosed building, the service staff meet you at your car, a tech drives out with you to review the problem, she speaks with you about a possible diagnosis, you wait in a beautiful waiting area while the repairs are made, and about an hour later off you go! The staff were friendly, knowledgeable,and professional. And the whole facility was immaculately clean. I'm so glad I purchased my Toyota there! More
by Marc
April 20, 2019
Great service Went in to buy a certified used vehicle. Came out with a better price on a brand new Corolla SE. Mark was helpful and knowledgeable. I’d definitely re Went in to buy a certified used vehicle. Came out with a better price on a brand new Corolla SE. Mark was helpful and knowledgeable. I’d definitely refer family and friends to Falmouth Toyota! More
by NewCarGuy
Employees Worked With
The guy who sits next to Mark, Ian Nixon, Mark Dennen
April 18, 2019
Excellent Friendly and professional. Made it a comfortable experience. That’s about it. I really dont feel like writing 25 words that would be redundant and me Friendly and professional. Made it a comfortable experience. That’s about it. I really dont feel like writing 25 words that would be redundant and meaningless. More
by Rich
Employees Worked With
Ian Nixon, Mark Dennen
April 14, 2019
great service helped me out of a problem that was totally on me. great service from start to finish. coby and the rest of the crew were so easy to work with. helped me out of a problem that was totally on me. great service from start to finish. coby and the rest of the crew were so easy to work with. More
by kmac
April 13, 2019
Helpful, cares, informative, willing to work with you. Ken was awesome!!! Very helpful, gave us different options, showed us all features on the car. Very patient with us. Exceptional customer service, gre Ken was awesome!!! Very helpful, gave us different options, showed us all features on the car. Very patient with us. Exceptional customer service, great guy. John is financing was awesome also, walked us thru everything explaining all options. More
by Deb M
April 08, 2019
Easy Process Both the salesman and the financial office were easy to deal with and very helpful. Low pressure sales and they made the experience as quick and pain Both the salesman and the financial office were easy to deal with and very helpful. Low pressure sales and they made the experience as quick and painless as possible getting the vast majority of the process done in a single visit. More
by Matt
April 06, 2019
Exceptional Service Mark Dennen is a fantastic sales man. Overall Falmouth Toyota has friendly and knowledgeable staff persons. Great pricing and financing options. Wid Mark Dennen is a fantastic sales man. Overall Falmouth Toyota has friendly and knowledgeable staff persons. Great pricing and financing options. Wide variety of new or used vehicle. The facility is clean and the grounds are well kept. I am super pleased with my experience. More
by Tracey Roach
April 03, 2019
User friendly car swap Falmouth Toyota got me out of a Sonata that had spent years trying to kill me (endless recalls, constant maintenance) & into a used Camry with very lo Falmouth Toyota got me out of a Sonata that had spent years trying to kill me (endless recalls, constant maintenance) & into a used Camry with very low miles at a competitive price with zero hassle or gamesmanship. Very appreciative. More
by MattR
March 26, 2019
100% happy I am completely happy with my Camry. Maria was So helpful and brought out many options for me in my price range. She made the whole thing painless and I am completely happy with my Camry. Maria was So helpful and brought out many options for me in my price range. She made the whole thing painless and not at all intimidating. Justin was just as amazing, helping me to understand the warranty and loan process. Chris was great with getting me in quickly to get rain guards put on...literally the same day I called to make an appointment and I was in and out in about 20 minutes. I love everything about my car, thank you so much! More
by Allison B.
March 26, 2019
Great experience! My experience could not have been better. Justin Halstead was a pleasure to work with. This is the second car I bought from Falmouth Toyota. My experience could not have been better. Justin Halstead was a pleasure to work with. This is the second car I bought from Falmouth Toyota. More
by sallybobg
