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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,499 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,499 reviews

February 01, 2024

Not good I talked to the Manager of the service department he didn't even know what I was talking about and I felt the wasn't trying to. He didn't get up out his seat to go check, nor see what I wa More

by KENYATTA_1220
Recommend Dealer
No
Employees Worked With
I picked up my vehicle it was not fixed when they called and told me it was ready to be picked up.
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Feb 05, 2024 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 01, 2024

When I dropped off the car I said to do open recall & oil change. They called and said I need a battery. I said ok. They called and said the car was ready to pick up. They quoted a price that only included t More

by pajoe55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 30, 2024

Took a long time. 2 hours for a lease buyout! Thought it would be done sooner More

by ksl8@aol.com
Recommend Dealer
Yes
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Jan 31, 2024 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

January 30, 2024

I got super fast and friendly service! Never had a bad interaction at Family Hyundai! More

by ACIELITOC2395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 29, 2024

I appreciate the service that was done to complete the repair work on my 2013 Hyundai Sonata it was amazing.I thank the Family Hyundai family but I truly thank Bryan Schultz. More

by PMLANG77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
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Jan 30, 2024 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Bryan and our team. Please don't hesitate to let us know if we can be of further assistance.

January 29, 2024

Too long to get appointment . Left and check engine came on idk why was very upset.So I had to drive turn back around to dealer get it fixed ? More

by LHERNANDEZ_ARTIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Feb 01, 2024 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 29, 2024

The Oil change proceedure all the time rofessional and on time. Thank you very much! More

by TATIANA KHAAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Family Hyundai responded

Tatiana, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 29, 2024

Family Hyundai has been my go to shop for all of my needs. New car saless, service and parts of I need any. I have been going here for my complete car! More

by Rjoneserin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kristi, Mike, and our team, and we look forward to working with you again.

January 28, 2024

Great. Customer service! The staff was helpful , personable and knowledgeable. Comfortable waiting area with WiFi and snacks More

by PLEONI07051969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2024 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 27, 2024

Very friendly staff. Honest and not pushy. I will definitely be a return customer soon! More

by ALMAD1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Branch
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Jan 28, 2024 -

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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