Family Hyundai

Don’t purchase a vehicle from this dealership! Their customer service is horrible! They never have loaners, they lie A LOT, and they hardly ever pick up the phone. Communication sucks! From the de Their customer service is horrible! They never have loaners, they lie A LOT, and they hardly ever pick up the phone. Communication sucks! From the dealership to corporate ! (I wrote a bad review July 2, 2021 and Sonata B. Told me that if I don’t take the review down I wouldn’t be serviced so she made me write a good review to be serviced.) No one wants to take accountability for their wrongs. They replaced my clogged catalytic coverter in 2021 because of acceleration problem. Then they Changed the engine that was causing my vehicle to burn/consume oil in October of 2022. Now in July of 2023 I am having acceleration problems again and my catalyst converter is all of a sudden clogged again after only alittle over 1 year and they don’t want to replace it 100% because it’s no longer under warranty. I’ve never had a vehicle where the cat. Even lasted for just 1year and how is it that they replaced the cat. For the very first time from the original cat. I’m 2021 and the car is a 2016. It doesn’t make much sense to me as to why the catalytic converter went out so soon the only thing it could have been is the engine that was consuming oil to clog it…Crystal Duran in Service also had a horrible attitude with me! She told me that I would be better off filing a BBB complaint. Moral of the story… please just stay away from this dealership! They don’t care for their customers. More

Great. Ken kept me updated on what was going on with my care, expected wait time. Ken kept me updated on what was going on with my care, expected wait time. More

The check was a little slow with only one person doing the check in. After that all went smooth and quick. I had the same procedure done in Florida on the ‘18 sonata we own. I wasn’t informed like I was a the check in. After that all went smooth and quick. I had the same procedure done in Florida on the ‘18 sonata we own. I wasn’t informed like I was at Family Hyundai about the procedure to lock my vehicle. Am pleased with Family Hyundai. We bought our third Hyundai (out of 8) from Family Hyundai back in ‘04. More

Family Hyundai the best for my first visit because of Service Man Kenneth B’s Presence Service Man Kenneth B’s Presence More

Very helpful and friendly staff. Promt replies to questions. Service dept s so good, have plan and make appointments early. Promt replies to questions. Service dept s so good, have plan and make appointments early. More

Thank you so much for your amazing service! Enjoy your weekend and God Bless you. Enjoy your weekend and God Bless you. More

Not happy that I had no fuel in my tank after service was performed. Had over a half a tank when brought in and barely enough to get to a gas station. performed. Had over a half a tank when brought in and barely enough to get to a gas station. More

Everything was quick and professional. The young man that helped me professional and courteous. My experience was great. The young man that helped me professional and courteous. My experience was great. More

I can admit I am not the easiest customer in the world. I'm very particular and I want things exactly perfect (how they should be). Even if it took longer than I hoped and was not as easy as I hoped, event I'm very particular and I want things exactly perfect (how they should be). Even if it took longer than I hoped and was not as easy as I hoped, eventually they got everything exactly perfect (how it should be). In the end it all worked out and I got my perfect car. More

Mike majors and his team are amazing. The service department is really thorough. I will only buy from Hyundai The service department is really thorough. I will only buy from Hyundai More