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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,728 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,728 reviews

March 08, 2023

Very professional workers and staff,My work on my car was quick and fast,very pleased More

by grantsiezega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer, Sonata Bartkus, Shannon Garreffa
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Mar 09, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

Helpful
March 08, 2023

Car needed a heater blower. Couldn’t drive in cold weather because defrost or heater didn’t work. Shop ordered part asap. I had a loaner for a week. Al played a big part get More

by Michelecna85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Family Hyundai responded

Thank you for the great rating for our service department! Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. We truly appreciate your business.

Helpful
March 08, 2023

Colin got me right in. Told me the wait time. Added my new car. And sent me on my way More

by Kendracriswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

Helpful
March 07, 2023

I have brought my car multiple times for the same problem and the problem still remains a issue. More

by lindamariedohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept manager mike
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Mar 11, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss things in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful
March 07, 2023

I have purchased four vehicles from Family and Larry has been my salesperson everytime. All of my vehicles have been dependable. More

by Sharonoliver.0922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Family Hyundai responded

Thank you for taking the time to leave us a review. We are very happy to hear that Larry always provides you with such a positive experience. We sincerely value your business, Sharon. We look forward to having you as one of our valued customers for years to come. We hope you enjoy your new vehicle!

Helpful
March 07, 2023

Hello This will be my 6th car with Hyundai i am a very loyal customer… love it More

by GILL.CANDICE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2023 -

Family Hyundai responded

Congratulations on your new vehicle, Candice! We truly appreciate you choosing us over the years. We look forward to continuing to serve you in the future. Thank you for taking the time to leave us a review.

Helpful
March 07, 2023

Great service, always a great team that works fast and I never have any complaints. More

by Joanne PLASKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Mar 07, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, Joanne, we look forward to having you as a valued customer for many years to come!

Helpful
March 06, 2023

Everyone was friendly. The process was very efficient. I would recommend you facility to friends More

by CSTEELE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not have the persons name with me but he should Receive all the credit
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Mar 06, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

Helpful
March 06, 2023

Michael, the service manager was instrumental and ensuring the job was done right, this has been very consistent! More

by tonyg94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2023 -

Family Hyundai responded

Thank you so much for your kind words, Tony, and for taking the time to leave us this wonderful feedback!

Helpful
March 06, 2023

Good communication picked up when I called everything came out and they got me in when nobody else could. More

by regantr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt was nice
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Mar 06, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that TJ met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

Helpful
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