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Family Hyundai

Tinley Park, IL

4.4
9,335 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,335 reviews

July 09, 2023

Always professional and they make you feel like part of the family. The process Irs relatively quick from start gov finish. More

by RICKYD87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Smith
Jul 09, 2023 -

Family Hyundai responded

Thank you, Ricky, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

July 09, 2023

Was very happy with the service I received but trying to schedule was a bit difficult besides that it was very good. More

by BCDE85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Jul 09, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 09, 2023

Salesperson Christine Dewitt was awesome. With some very lucky circumstances and her best effort she was able to put me into my top pick of vehicles. I appreciate all the time she put into More

by kb111570
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Dewitt, Al Pellizzeri
Jul 09, 2023 -

Family Hyundai responded

Here at Family Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Christine, and it was a pleasure having you at the dealership. We appreciate your review!

July 09, 2023

I had always had great service. .on all my vehicles at family Hyundai.. specially with the service team.. great people More

by es6261024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 09, 2023

The service was excellent. The service area was clean and the waiting area was accomendating. More

by F.HANSERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 08, 2023

I enjoyed my experience with Family Hyundai Dealership. ..Mayweather is the best...I will definitely recommend him to family and friends he put me in the car I wanted and made sure I left as a happy custome More

by POOTYNIKKI29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Mayweather here at Family Hyundai. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

Jul 12, 2023 -

POOTYNIKKI29 responded

You're so welcome and thank you Mayweather and Family Hyundai for a great job in putting me in my new vehicle that i love.

July 08, 2023

Hyundai is the best! They really care about their customers and always provide excellent customer service! More

by JPALOMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Jul 09, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 07, 2023

They are not good about calling you to let u know the car is ready or it ur parts came in. You have to do your own leg work when you get in to the service no one comes to the car. Service is going down More

by JJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal
Jul 12, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 07, 2023

There was a complete lack of communication between my sales advisor and me. My car was in the shop for a month with no real communication as to what the issue was or what needed to be done. I tried calli More

by LHilger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Jul 12, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 07, 2023

Jose was a fantastic salesman. He was extremely knowledgeable and answered all of our questions. More

by chack0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose palomaris
Jul 09, 2023 -

Family Hyundai responded

Congratulations on your new vehicle! We are so glad that Jose had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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