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Family Hyundai

Tinley Park, IL

4.4
9,270 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,270 reviews

May 30, 2023

Quick and personalized service. Advisor personally drove me home. Only issue is it's not easy to figure out where the advisors are located in the building More

by DOUG.MAVROVIC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Family Hyundai responded

Thank you so much, Doug, for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 30, 2023

The gentleman that helped me with my car was excellent I believe his name was Mike. He kept in contact. I was very pleased. If I have anymore issues mike will be my go to guy. Thank you again for helping m More

by Ck18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 30, 2023

They fixed my driver side window and it cost me 1400 dollars and now my key fob and dashboard clock doesn’t work. I can’t access to my trunk space now that the release button on my door is disconnected More

by THUNDER75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 06, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 30, 2023

Done on time & a loaner was provided! Crystal, Michael, and Eric were FANTASTIC! Thank you! More

by jconejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal , Eric Kratschmer
Jun 01, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 29, 2023

The service was excellent and work on my car was completed as promised. Mike and Tom were the 2 individuals that helped me out and they were outstanding! It’s helpful to have trust in the recommend More

by joewachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 30, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Joe, and we look forward to working with you again.

May 29, 2023

Thank you for the very nice dealings, and I especially mention the company employee, Adam, for his good dealings with me More

by Shomanbader
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Family Hyundai responded

Thank you so much for choosing Family Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance!

May 28, 2023

Your SERVICE DEPARTMENT is TOPPS. I live in INDIANA and I called about an unknown problem and was given a service date a month in the FUTURE. I called FAMILY HYUNDAI and was given More

by SOLOMON_HAYMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department/ Crystal DYRAN
May 30, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 27, 2023

Courteous and helpful. Listened to what I needed and found the car we wanted for us. No problems with any one we dealt with. More

by CB7SHELBY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Osabuohien
May 28, 2023 -

Family Hyundai responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

May 27, 2023

Brian Schultz was so helpful to me. I had an oil leak and was traveling on a schedule that I could not change. He managed to get the car looked at same day as a walk in and also had a More

by twogolfnuts.lee@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schultz Family Hyundai in Orland Park
May 28, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again!

May 27, 2023

I was left waiting for 3 hours for a service that was estimated to be 1 hour. When I went to Kenneth, the gentleman who was assisting me, he dismissed me with an inconclusive answer and later left for th More

by oliviatea93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth
Jun 02, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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