Family Hyundai

I brought my car in for a repeated issue - it would randomly shut off while in Drive and in Park. This was my second time taking it in. I still am not sure if it's resolved because it happened about a randomly shut off while in Drive and in Park. This was my second time taking it in. I still am not sure if it's resolved because it happened about a week after taking it in the first time. Not once was the repair I was told my car needed mentioned the first time. It was a $600 repair yet I still live in fear my car will randomly shut off on the interstate. Plus I was recommended to get an oil change which I had done in the same location the week before. How do I know that was even done properly if it was recommended? I am also told I need new brakes for another $400. How can I trust that? A car randomly shutting of completely sounds like something that should at least be partly covered if not fully covered but Hyundai did not stand behind their car. I do not even have 50,000 miles on my car. I'm deeply disappointed in Hyundai. More

Vehicle would not start, called salesman he told me to charge battery and drive it in for a new battery. When service dept checked the battery they told me it was okay. Tried explaining that it had a ch charge battery and drive it in for a new battery. When service dept checked the battery they told me it was okay. Tried explaining that it had a charge and around 400 cranking amps because I charged the battery. Service dept did not understand. I asked who I should call in the morning when my vehicle does not start. I received an 800 number that I called the next morning. After having the vehicles towed in the service dept decided the battery was bad. I suppose it is common to have a battery go bad after 18 months because there was no diagnostics checked to isolate the issue. Vehicle was kept overnight and a tech drove it home and did not see an issue. I explained that I have seen an issue with the lights that never used to happen. Service dept did not see what I was explaining, yet my 13 yr old grandson saw it yhe da I picked up my vehicle. I believe the vehicle will need another new battery within 7 or 8 months. More

What a pleasant experience buying from Jaclyn and the process was very easy with finance dept. process was very easy with finance dept. More

Friendly, accommodating and informative. Friendly when its not expected, but much appreciated. Would send friends and family here Friendly when its not expected, but much appreciated. Would send friends and family here More

Excellent reception into service department, service advisor JoAna Gonzalez gives a professional and thorough assessment of my vehicle condition after diagnostic or inspection. The best service on any v advisor JoAna Gonzalez gives a professional and thorough assessment of my vehicle condition after diagnostic or inspection. The best service on any vehicles I've owned. Thanks Family H. More

Honest personable and friendly environment. Experience is acceptable if you know how to negotiate a deal. Experience is acceptable if you know how to negotiate a deal. More

Jerry was so incredibly nice and informative on how the whole process would go. I had good interactions with all the staff members that I came in contact with, customer service was amazing. Jerry had mysel whole process would go. I had good interactions with all the staff members that I came in contact with, customer service was amazing. Jerry had myself and my daughter laughing and he was well engaged with us as we waited through the process, that made it go by extremely quick. Overall great experience!!!! More

Great experience, made everything easy and understandable. Maurice is well knowledgeable about everything from credit to how my new car works. It was late be the staff was still very nice! Gre understandable. Maurice is well knowledgeable about everything from credit to how my new car works. It was late be the staff was still very nice! Great Job! I will be back More

The service dept was very organized and they did a great job communicating. I was happy with the loaner vehicle. job communicating. I was happy with the loaner vehicle. More

Great service for my first oil change, quick and courteous!! Would recommend this dealership to everyone!! courteous!! Would recommend this dealership to everyone!! More