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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,329 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,329 reviews

May 20, 2023

Tom Salin is Awesome! !! He is extremely helpful and friendly. I drive high mileage and they take great care of my car. More

by MUGUAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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May 22, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 20, 2023

I’m going to rave about Tom Salin again. He is awesome!! Very helpful and friendly. He always makes me feel welcome! He should be service agent of the month and year!! More

by MUGUAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
May 22, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 20, 2023

Was without my car for three weeks and didn’t get a single update unless I called. After leaving voicemails I was still left in the dark with what the problem was and how long it wasn’t going to take t More

by nkwiatkowski.1995
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 28, 2023 -

nkwiatkowski.1995 responded

By phone number

May 19, 2023

I highly recommend Family Hyundai in Orland Park. My husband and I are very happy with both of our Hyundai cars. The service area does a great job! They go above and beyond when caring for our cars. More

by patti.quebbeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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May 19, 2023 -

Family Hyundai responded

Patti, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 19, 2023

Customer Service is always friendly and helpful with my car. Colin is always on top of things. More

by OLARRYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Family Hyundai responded

It's great to hear that Colin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 19, 2023

I have been going here for service for 17 years and have never had a problem. Alway promot and dependable. More

by W_SWIATEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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May 19, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 19, 2023

Though they were very crowded they honored my appointment time.My car was ready in time frame promised. More

by EMFAHEY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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May 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear we delivered such a great experience!

May 19, 2023

Brian was terrific. Went over all the services that were needed and the amount due. Helped me schedule my next appointment More

by CINDANRODZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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May 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Brian and our service team. We're glad to hear we delivered such a great experience!

May 18, 2023

Horrible customer service cars arr built with out proper inspection I would never recommend any to buy a Hyundai ever More

by Yattacow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George "Skip" Hasenjaeger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth
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May 22, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 18, 2023

Mayweather was a phenomenal salesman. He answered all my questions and is very knowledgeable of all the products. Mayweather was very professional and I would highly recommend him to my f More

by Bjknudsen14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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