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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,265 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,265 reviews

May 05, 2023

Professional, knowledgeable, friendly, wait time for walk-in on a Saturday oil change was good More

by BEVERLYAKAGRANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department, Beverly! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 04, 2023

Everyone is always so friendly and a pleasure to deal with. I would highly recommend taking your car there. More

by COLLEEN1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Colleen, and we look forward to working with you again.

May 04, 2023

Excellent customer service. The dealership was much better than others we visited looking for a hybrid. More

by SHAWNOCMC
Recommend Dealer
Yes
Employees Worked With
Mayweather
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May 05, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 04, 2023

1 - I was treated terrible as a customer, the service manager Michael made a racist comment to me over the phone and in person when I picked up my car on 5/2 after my car been repaired due to being stole More

by Brenita317
Recommend Dealer
No
Employees Worked With
Michael service manager
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May 07, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 04, 2023

Went for service, had an appt. Mike was very courteous and helpful. Love your dealership More

by MCALLAHAN722
Recommend Dealer
Yes
Employees Worked With
Mike Major
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May 04, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 04, 2023

My engine seized up and I ended up needing a new one - they diagnosed the issue the same day I took my car in and within a few days had me in a rental which I understand was not a requirement but I apprec More

by putman.nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked almost exclusively with Crystal.
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May 04, 2023 -

Family Hyundai responded

Thank you, Nick! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai!

May 03, 2023

They did a very good job replacing he diverside headlight assembly in my 2021 G90 More

by keithjarchow
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 03, 2023

My Number 1 dealership! !!! Great service and the guy and gals make you feel like family. More

by theroverempiree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Colin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 03, 2023

The salesman was very polite, very helpful,, not force me to buy the vehicle I was trying to choose. The sales manager Jason was helpful as well. More

by SMITHROLISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joking in the service department has always been a very kind person who, always touched basis with me regarding in service performed on my 2021 Sante Fe that I traded in to buy my 2023 Sante Fe.
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May 03, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 03, 2023

I received great service but the initial porter was extremely rude and offensive. The porter who I initially assisted me was very rude and condescending. Otherwise the other service staff was very help More

by ERINDENOVA@GMAIL.COM
Recommend Dealer
Yes
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May 03, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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