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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,331 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,331 reviews

May 12, 2022

WAITED 38 DAYS FOR MY APPOINTMENT. DIDNT HAVE PARTS.HAVE TOGO BACK.NOT VERY PLEASED More

by BAILEY
Recommend Dealer
Yes
Employees Worked With
VERY NICE YOUNG LADY.HAS WORKED THERE 4 YEARS.
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May 12, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're sorry to hear that you had a less than satisfying service experience, and we apologize for any inconvenience. Please don't hesitate to reach out to us directly to discuss this matter in more detail. We would appreciate the opportunity to try to turn this around for you.

May 12, 2022

Same thing I've been dealing with android auto not working. They ran some diagnostics and found that again it's the 2-3 cables i use that don't work. I have a Galaxy Ultra 22 phone..So everytime it's More

by YeyitoRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Salin
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May 15, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention. We're sorry to hear that you didn't have the best experience at our dealership. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 16, 2022 -

YeyitoRN responded

Yeah, it's been multiple times with Colin he's just dry and not helpful or welcoming. It's just frustrating like this last time . I was due for an oil change, he didn't offer it. So I'll just be going to a jiffy lube. Just customer service has been terrible. And my Tucson just stays the same. I will be taking my business elsewhere soon.

May 12, 2022

Took my 2014 Tucson in for recall work & a new seat switch. Very friendly and had it back in under 36 hours. Bryan Schultz was very courteous and helpful. More

by SnowFlake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
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May 14, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 12, 2022

They did everything to accommodate us in order to make the purchase of our new vehicle. The salesman was fantastic. More

by asbattle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici, Octavien Johnson
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May 14, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

May 12, 2022

Very nice and efficient people to work with. Responsive to questions and excited about our new car More

by GMARK87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 12, 2022

Excellent service everytime! Tom Salin is the best service advisor, and I have never been disappointed by him ever! More

by TOMKENNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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May 14, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom and our team were able to help, and we look forward to seeing you again!

May 12, 2022

Always courteous and professional. Setvice team is always great! I always recommend Family Hyundai to relativex and friends. More

by balld1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 11, 2022

Chris P was great! He listened to what I wanted and didn’t try to force me into something else like most salesman. I definitely recommend stopping in. More

by Krystan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Powers, Sonata Bartkus
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May 11, 2022 -

Family Hyundai responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Chris and all of us at Family Hyundai are glad to have you as a customer.

May 11, 2022

Great service, friendly helpful staff. I feel very confident my Santa Fe is in the best of operating conditions. More

by ayrshire2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 11, 2022

It was a late night visit to the dealership. I’m so glad my husband and I stopped in. Carlos and Joe were amazing! We’re super excited for our purchase. Thank you Family Hyundai! Your customer s More

by Cordia Latham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
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May 12, 2022 -

Family Hyundai responded

Congratulations on your new vehicle! We are so glad that Joe and Carlos had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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